Fifth Third Bank & ATM E 82nd St, Indianapolis

I worked with Ashley Richard's on a difficult fraud situation I was in. She went above and beyond my expectations. People like Ashley are people you want to retain.

I'm new in town and just got my first paycheck. I don't have a car yet and had to walk a half mile in the heat to get to the bank. They says they were too busy to open an account. I now have no more spending money for food. I had to walk all the way back in the heat without any money in my pocket and I had to walk right past all the food options. I guess I'll have to figure something else out. This is the closest bank to me here but I would rather walk another half mile than bank with these people.

I like actually going in to the branch to do my banking. I really enjoy the human interaction and they always remember my name and greet me when entering. They almost always have someone bi-lingual on the staff, which seems important to many of their customers. I’ve had a couple of different fraud items on my account over the years and they take great care of me.

We came in to add someone to an account and everything went well enough until my three year old said she had to pee. I asked if I could take her to the restroom and was told they didn’t have public restrooms. Now I understand that but they literally made a toddler pee in their pants instead of a simple exception to the rule. I can understand if it were me asking to go. It was A THREE YEAR OLD!

Waited nearly an hour to meet with the one person able to set up accounts. Watched her laugh and chat with the man in the room with her, never touching her computer. She made eye contact with me several times. Instead of stepping out to tell me she had an appointment when she was done with the man she was with she allowed me to wait an hour for no reason. I left and set up an account with Bank of America instead.

As a representative of a business, when we bring deposits in, we are told we should have used the night drop. We are treated as if we are a major disruption to their day. This has happened in more than one occasion, and it is not acceptable. As a consumer, I am always receiving invitations to become a fifth third customer, and with the way I have been treated as a business customer, the answer to be a personal client will always be no!

It's like the flunky branch for the misfit tellers and managers. Unprofessional, cocky staff with attitude and C- skills, and that's generous.

Don Campbell showed a lot of knowledge on any subject I talked about. Credit to CD and the junk. Would recommend talking to him and opening your account. Madison L Gemmer also staffs fantastic people. Suggestions for store - More Trash cans - Less generic looking Business Cards

Great atmosphere and positive staff. Helped with more than I even expected!