Fifth Third Bank & ATM Shelby St, Indianapolis

I closed an account with this bank and a week later they took it upon themselves to reopen it for some reason. Last time I checked that wasnt how that worked? Also my very first deposit was about 700 and they told me my money wouldnt be available for weeks. This bank is a joke.... Update: Got a letter a few weeks after I posted this saying I was getting charged some MORE random fees and I dont even bank here anymore and havent in over 2 years. Its laughable that you think I am going to pay you guys anything.

Fifth/Third Bank is by far the WORST bank on the planet; the Shelby St Indianapolis Branch is a complete nightmare. The tellers in the branch are always rude and talk to my extremely intelligent mother, also a client there, like she's a child. They've run my credit for loans that I didn't ask for, and once I confronted them about it, rather than apologizing or even denying it, they give me tips to improve my credit; when mistakes are made the supervisor's number one concern is to protect the employees who made the mistake. My card expires at the end of this month- I called customer service at the beginning of the month to see when my card would come. The customer service rep was VERY kind and assured me it'd come within two weeks. Two weeks passed, so I went to the bank. The teller tried to tell me that the card I'd been using for the past few years had never been activated; then she refused to issue another because she didn't want there to be more than one coming to me. She told me to wait, and I did. I just got off the phone with a very rude and unprofessional rep named Carina. Right off the bat she let me know with her tone of superiority that I was wasting her time. She asked a few security questions, and I muttered "I believe" to myself softly before I answered one and she became extremely rude "YOU CAN'T SAY 'I BELIEVE' OR 'I THINK.' GIVE ME A DEFINITIVE ANSWER OR I WON'T GIVE YOU ANY INFORMATION ABOUT YOUR ACCOUNT!" She said this with a lot of heavy sighing, treating me like I was a complete inconvenience to her, acting like I had some audacity asking her to actually work while she's, you know, on her job.She was very nasty and said the card was sent back because *I* had a bad address (not true, it's a PO box that has received bank cards in the past) and assumed that the teller at the bank didn't issue me a card because I "must not have had a valid ID" (again, not true-- I'm not even sure how someone could even function without a valid ID). She actually chuckled and told me that I can request one from the bank, but it'll be another TWO WEEKS before I get a card, which means I have to go into February without a debit card. Thanks a lot, Fifth-Third. It goes to show how much you truly care for your customers. You talk down to everyone who walks in the door, your customer service is awful, your tellers are incompetent, and employees take the liberty applying for loans for customers without consent. I am taking my business elsewhere where they actually treat their clients with a little respect.

Long story, short. After not one but two of their tellers made the mistake of having me sign a money order that they then realized I couldn't use to pay my Father's taxes, which left me with a worthless piece of paper and short the $845 cash I had walked into the bank with. I asked to speak to a Manager. A lady who introduced herself as Tabitha came over. She hears my story and asks “So what do you want me to do about it?”. I ask her what could she do about it? She says I should take my stuff and leave. I let her know that this was a result of not just one but two of her tellers and if they shouldn’t have had me sign the money order. She talks to one of them named "Thomas", she then returns and once more tells me to take my stuff and leave and then just walks away. I followed and asked her “to please help because I had a very small window of time left to finish helping my Dad pay his taxes and now all his cash was gone thanks to their mistake. She told me to take my stuff and go or she’d call the Police. I took a good hard look at her and took notice that she was a very plain woman in her mid 20’s who not only had a weight issue but also had bad skin and a herpes cold sore on her lip yet what was most obvious, she was enjoying this. I realized she probably didn’t have much control over her own life, for example her obvious addiction to sweets, so she was silently reveling in this little abuse of power she did have. I knew there was no hope of me getting any help here. If you think that assessment sounds harsh I don’t believe I’m treating her any worse than she treated me. She never showed any effort of empathy or responsibility for the bad spot her bank and people put me and my Father in. Most importantly she immediately went on the defense and attacked instead of offering any kind of an apology. Mistakes happen, that I can understand and forgive but I won’t forgive this uncalled nastiness to cover up for inept people skills and poor service.Looking at some of the other reviews here I see I'm not the only one who has had issues with them.

This place is just bad. My father is older and he asked me to help him talk to the bank. I called them to get some answers so that my Dad would know what he needs to do. After lots and lots of wait time. I finally get someone on the phone. Then they just hang up on me......twice. He finally just went to the branch to resolve his bank stuff.

If I could give 0 stars I would! This is the second time the atm machine has not given me my money! $7-$800 at a time. It will let you get a few 20s then it sucks it back up. I imediatly went inside and explained only for a rude young dumb blonde said " nothing we can do about it" call the dispute line. Well I have been and cant get throgh! I can't even get the branch on Shelby st to answer the phone! I'm going to BBU and calling my Lawyer along with finding a new bank!

This bank branch can never properly provide the services they offer so what’s the point of banking with them ...

My personal bank and are always friendly and helpful

Been going here for years great people and service

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