Fifth Third Bank & ATM Grand Ave, Gurnee

I have had nothing but excellent customer service from our local 5th/3rd branch! We recently had a potential fraud issue and were very panicked. Cindy spent a lot of time helping us fix the situation. Any issues that arose that were out of her jurisdiction she was still very helpful in pointing us in the right direction and explaining what we needed to do. We've had other issues in the past, and although we were frustrated when our local branch couldn't assist us, it was always do to security protocols which I can appreciate. I can't really comment on other locations, but I wouldn't hesitate to recommend 5th/3rd based on our experiences with our branch. Seeing the same faces working there for at least the last several years must say something about how the company treats employees which carries over to the customers.

I feel a little misguided with 5/3 right now. Earlier this week I attempted to make a purchase online and they jumped on this notice and froze my card because they were worried it wasn't me. It was me, but I appreciate the effort. Unfortunately, late last night when someone NOT me was attempting to charge $350...crickets. I'm glad I caught it, but now I have to wait 5-7 business days until a new card comes in. Why does the customer have to suffer? I'm traveling, don't have access to my money, multiple bills/memberships are linked to this card, and it's two days before Christmas! I'm glad I got all my shopping done or I'd be screwed. So, with this Gurnee location. I tried calling this branch location twice around 9:05am this morning. The first time, I heard them pick up and then immediately hang up the phone again. The second time, they let it ring until it transferred to 5/3's main help support line, even though I was trying to get a question answered from that specific location. I would love if 5/3 sent me an email asking to fill out my experience on the fraud, but nothing has come through. There has to be a better system developed to get a new card. It's not my fault some sad scammer doesn't have their own money.

Fifty thirty bank is worst bad and customer service put us on hold for three hours no one answered phone in 3 time a day and Aslo transfer to account department to try open login boy we are deaf and we use relay service and people work not friendly when they ask me for text message number for code I did give them right number or maybe interpreter give worng number but wow they worng number and hung up , and call to this bank at Gurnee I wait for three hour for them to call back , we are thinking to close account this bank because of not friendly to help people

Fifth Third bank as a whole entire financial institution is ABSOLUTELY HORRIBLE!!! Their management, services, credit card, online banking, phone banking and administration... everything is absolutely horrible! They make scam filled shark fee fly by night banks seem professional and higher standard! Error after error after error (bogus fees included). And behind it all is a staff of unqualified employees who I wouldn't trust my spare change with! Plain and simple... there are dozens of better suited options for your money!

Quite possibly the worst bank ever , we remortgaged our house and they did everything to stop it because we weren’t going to have a loan thru them Anymore ...we had to get a lawyer AND THEN they wrote us a check but to my dead parents (they had death certificates and everything) knowing full well we couldn’t cash it - absolutely the worst bank.. They are shady and manipulating ... I will be warning everyone and telling them what Fifth Third put us through and how awful and downright RUDE they were

Fifth Third, are you flipping serious? You put me on hold for FORTY-FIVE minutes, then a human agent comes on says, “Fifth Third, how can I help you?” asks once more quickly as I raise the volume on my phone before the jerk disconnects the call?! Unbelievably stupid customer support protocols.

4 years now since I am customer to 7500 branch in Gurnee the service is always great instead of the bad experience I had in a different branch .

They have been good to work with. Long time customer.