Muller Honda of Gurnee Grand Ave, Gurnee

Submitted an online quote request. Alan responded asking where he needed to be to earn my business. I replied and he said he couldn't do that. Then I asked what was the best he could do. He replied and said I never asked for prices. Then I said I did and his response was again incredibly rude. After going back and forth with him several times I realized he was one of those dealers who you cannot trust. Even if he quoted me something (WHICH HE NEVER DID) he would've told me there were additional costs when I got in there. Definitely do not trust them and would never buy a car there.

Always friendly service from the staff in service! We have been brining our vehicles here for service for several years and have always received fair and courteous service. Chris helped us this time and was great to work with!

3/21/15: Adding an update to this review. This is now my 2nd car in 2 years with Muller (formerly Rosen) Honda. The name on the outside changed but the service is the same if not better!!! I recommend Honda and David Krochmal to all my friends and family. David makes the car buying process effortless and you leave feeling valued as a customer and completely satisfied. Muller Honda is a full service dealership that make buying a car a breeze. I can honestly say I will never get another car anywhere else. David I hope you don't retire soon.... I don't know what I will do then. I can't say enough good things about Rosen Honda. Everyone there is very friendly and helpful and does not give the car sales feel. I worked with David Krochmal and he made everything so easy. This is my first lease and he took the time to explain all the different options available. He has even helped with service over the course of the lease. I will definitely go back to Rosen Honda and David; and recommend anyone I come across looking for a car to go there.

Very good and positive vibes as you go in for service. Everyone seemed so friendly and welcoming. I will definitely be bringing back my Honda Pilot for service.

I wouldn't use any other Honda Dealer. This is the second Honda I've purchased here and the 4th car from the Rosen/Muller group. The first time is was when the dealership was Rosen Honda. Now it's Muller Honda and all the same people are there. Clearly a testament to the quality of the people working there for Mr. Muller to keep everyone from the Rosen group. Salesman Dave Krochmal and manager Bob Tarello are fantastic. They want your business and will make sure you get a great deal and a more than fair trade in amount for your car. I'm a customer for life.

Very good service and sales dealership. I have always been totally satisfied with purchases and repair work there. I will continue to go there for my vehicular needs!

I had the privliage to work with Joey, he was great polite and found me the perfect car! I wasn't sure at first but I couldn't believe how much I love my Civic. I downsized from an 8 seater minivan to a car and Joey was sure to find a car to fit the needs of my budget and family.

Always receive excellent service at Muller Honda. Service reps are very helpful and treat you with respect. There is a comfortable waiting area. Highly recommended!

Recently, we bought our 5th car from Nick Kretch at Rosen Honda. We keep coming back because of the incredible caliber of people that are employed at Rosen. Once you buy a Honda at Rosen Honda, they treat you like family--and that is not said lightly. Nick, Tim, & Nichole all have incredible customer-centric focus that never leaves you feel let down. Whether you are having extra upgrades added to your car or having your car serviced, the team is always in place to make sure the parts are in, you are given a loaner car, and you get your car back when promised. There are not many dealerships about which you can state that as a fact. We have the highest opinion of Nick's personal integrity and when he gives his word, he means it. I have sent many people to Nick over the years and they all have the same impression. Nick and Rosen Honda are a rare find these days: a salesperson who cares about his customer and a dealership who stands by their products and people AND their customers.

Jason helped to make sure my car was in great condition and informed me of what work needed to be done. I am very happy with the service I received.