Fifth Third Bank & ATM W Main St, New Albany

We had set our mortgage payment on auto pay, and have been double charged multiple times resulting in over draft fees. It’s been a huge pain. We have called many times trying to fix the root of the problem. This caused us to be over the limit on forgiveness of overdraft fees, and we were not refunded for a check that took awhile to process. Looking for a bank that doesn’t charge you so much in overdraft fees. Disappointed because I have been a loyal customer for many years.

Worst bank I have ever dealt with. Do not open an account with them. You will gave nothing but troubles. I'm taking my business to another bank for sure! 😤🤬

Helpful, knowledgeable, thoughtful. Always a pleasure to deal with any employee of this particular branch

Tried cashing my payroll check lady ran it threw. system crashed had to get new check because it said it was already cashed didn't try to help me said there was nothing they could do.. Went to other banks they couldn't cash it cause the check was cashed at 5th third but I never got n e money so I will not ever go there again

I have cashed my check here from my employer several times. My maiden name is on my ID . My married name is on my check . Every time I bring my marriage license, they cash it. Wouldn't cash it for me today. Terrible customer service rude manager. Use any other branch.