Fifth Third Bank & ATM Holcomb Bridge Rd, Norcross

The rudest managers . Many months ago, a manager I believe Chris, chastised me in front of several customers. I was so embarrassed. Another manager I believe Jeanette did not want to help me with a debit card issue. Eventually she did. It's all an ongoing C. S. Issue. They need softskills training. I've stayed loyal, but I don't know why.

I have come to this location sparingly over the years. My most recent visit was in Aug 2019. I came to get a temp debit card due to mine being stolen & awaiting a replacement. Valencia assisted me & everything went well. She followed up a week or so later to ensure that I had received my card to which I replied that I did. It was a nice gesture and I thought that was the end. HOWEVER, the calls continue, even to this day. On 10/24/19, someone illegally deposited a $2,000 check into my account at that location—conveniently the same day I also had 2 missed calls from Valencia as well. After initiating the dispute process I contacted the branch and asked to speak w/ the manager, who is Aaron. I inquired how in the hell someone could make such a deposit into my account, especially with the security measures they (SHOULD) have in place. He non chalantly “assured” me that the dispute process would render the proper results etc. I also asked him why Valencia called me, to which he had no answer. On SATURDAY 11/9/2019, at 8:30am (BEFORE THE BANK EVEN OPENED), another missed call from Valencia. I immediately contact the 800 number to advise them of my concerns that more fraudulent activity could be occurring on my account. I asked if they knew why she would be contacting me, especially that damn early, & if there were notations on my account. The rep replied that there weren’t & they proceeded to try to contact Valencia themselves to see why she called. The rep comes back to the phone & stated that Valencia refused to speak with them, & she proceeded to call me again. I have ZERO desire to speak with her and have ignored every one of her calls since August. I have since been keeping a close eye on my account until I am able to close it for good. I have reason to believe Valencia & Aaron have a hand in playing with peoples money/accounts. The building is probably 50+ years old and lacks proper surveillance and security features so there’s no telling what all they do/have done. Oh...and what prompted my review today—-two missed calls from Valencia on 11/13/19 and 11/14/19. This situation is really weird & I would advise everyone to NOT DO BUSINESS HERE!!!

Very incompetent and unprofessional service at this bank. They make their own customer feel like fraud, asking me their client why the check is electronically signed!? I have no idea I didn’t print the check! Also, absolutely wasted my time, they asked me questions about the check for 30 minutes, said their processor wasn’t there and told me to come back. I came back later, wasted about 50 minutes and no help. I went to another brand and they deposited my check in 10 minutes and it was available for use the next day and passed all the banks security clearances as it was real.

Won't notarize anything to do with wills or estates. Come on, how many other things do you even need a notary for? Its not the first issue I've had with 5th 3rd, I'm going to start looking for a new bank.

Awesome bank . Always properly greeted and the customer service is top notch !

Very unprofessional tellers at the bank and their customer service is useless I notified them that I haven’t received my debit card after over 15 days and they told me to check with my Postal Service. They have to offer a free checking because there’s nothing else that would make someone want to bank here I recommend you try other banks for free checking

I visited this branch to get a few cashier check. I am so glad to meet with Aaron McCray and he has given me the best service I have ever received. He took his time for security check and gave me lots of advices in investing. Very friendly atmosphere and I would go back to him and this branch.

If I could give them negative stars, I would. This bank is HORRIBLE. They hold your money time after time after time. When we first deposited a large sum into this bank for funding, they wanted to hold our funds for 14 days! 14 days! This prevented us from purchasing equipment and supplies for our new company. Now, we are five months in and they held yet another large deposit, telling us it's because we are a new account. They also could not tell us when we cease being considered a new account. The check that was being held was written by SUNTRUST. Suntrust is a huge bank that should not have it's funds held. Well, guess what Suntrust has been wanting us to come over for a long time now to a commercial account. HERE WE COME SUNTRUST...Bye bye 53rd!!!

This bank, and their branches have no ability to support a small business. Every check I deposit receives a hold, even when I am told in person that they waived the hold. They have provided no reason why the hold happens, it's the same check every month and it's never bounced. This has gone on for 6 months now! When I ask for reasons or support to end this nonsense I get no help. Go somewhere else.

I have had an account here for about 10 years and i like this branch. I see some people complain about the speed of service but that is really because they spend time with you to make sure everything is right.The managers are super accessible and i found to be quick at handling problems thay are in their control