Associated Credit Union Crooked Creek Rd, Norcross

I’ve been with ACU since 1977, they’re always friendly and helpful, I’ve never had an issue.

Where do I start..... If I could give negative stars I would....STAY CLEAR OF THIS CREDIT UNION.... As a new customer I just want to say the customer service you all give is HORRIBLE. You need to teach your employees manners. Where do I start from not receiving my card... To my name not being updated correctly on the account..To cash deposits being reversed on my account ”Amy”.. To brach reps being racist and not wanting to assist... Account hasn’t been open 30days yet and I have had nothing but issues. I believe I really made a mistake opening an account with this credit union. So if you want your hard earned money stolen and the manager of card services Margie to tell you they have no idea Of when the account will be resolved.... To nobody caring about your issues or offering a true helping hand to resolve the issue then by all means go with this Credit Union....

I was a little shocked when I read the other reviews, as this place is great. I've never had any issues, they treat me like I am family, and I just adore them period. You can't beat their rates, and we use a variety of their products and loans. So take the other reviews with a grain of salt ... I rely heavily upon reviews, but in this instance the one star raiting is off the mark in a significant way.

I want to reconcile the history of payments on my auto loan. I have only 2 more payments, ACU says I have 13 more. A discrepancy of over a years worth of payments? I can't get in touch with anyone. By phone, if you do get connected after 14+ minutes, they hang up on you. Or next, you get transferred to Voice Mail. Message left is not returned over 24 hours later. Written message on website, no response. I just want my payment history! Unhappy Customer. Margaret Hollis

I was a little shocked when I read the other reviews, as this place is great. I've never had any issues, they treat me like I am family, and I just adore them period. You can't beat their rates, and we use a variety of their products and loans. So take the other reviews with a grain of salt ... I rely heavily upon reviews, but in this instance the one star raiting is off the mark in a significant way.

No wonder the crooks are on crooked creek. Cause they do CROOKED business! How can you charge NSF fees for an account with funds shown to cover the very thing you're claiming it couldn't cover!!! STEER CLEAR FROM BANKING HERE! Claire at the call center is a condescending smarty arty who shouldn't have a job there either. Tones are everything.

POOR SERVICE - These guys took 3 weeks to call me back after I filled out the on line application. I called 1 week after I filled out the app and I was in their system but they did not have the courtesy or professionalism to call and acknowledge their excessive time to process. I have excellent credit but this seems indicative of POOR CUSTOMER SERVICE

In May 2015, I bought a 2014 Mustang from Shottenkirk Ford in Jasper Ga. After all the paperwork was done ( read " extended warranty " the price was $28,000.00. I am retired after 35 yrs. with a local company and we have a great credit union, which I wanted to use. However, the salesman insisted we use Associated credit union for a better rate.I finally agreed. Several months later my local bank offered to refinance the car and I said ok. They called back and said the car was only worth 19,300.00. I called Associated as to why they would loan 28,000.00 on a car only worth 19,000.00. They had no good answer and said the person who handled it was no longer there. I went to the Ford dealer and they said the salesman was no longer there. They asked to see my paperwork,which I gave them. they gave me no satisfaction at all, I asked for my paperwork and was told they could not find it and maybe it got thrown away. I went back a few months later to trade the 2014 in for a new car in hopes of recovering some of my loss. They only gave me $16,000. trade in and added 12,000.00 to the price of the new car to cover the cost of the payoff to Associated. So, I paid 28,000.00 for a 19,000.00 car and 41,000.00 for a 29,000.00 car. Anything wrong with this picture???? I feel that the Ford salesman had a deal with Associated to take advantage of an older person. I am 71 yrs old and have bought Fords for 50 yrs. I'll never buy another one and I intend to let Ford Motor Co. know why. BEWARE, BEWARE!!!!!!!!! IF YOU DEAL WITH THESE COMPANIES. I am writing this review for Michael Satterfield because he has no computer.

Meets and exceeds all of my needs! Friendly and helpful team members.

Hmm to me they,re okay. I give them 4 star because they charge a small fee if you withdrawal cash at another credit union. They are part of the co op network and that wad a little dissappointment but otherwise it pretty good.