Fifth Third Bank & ATM Cascade Ave, Atlanta

I passed an advertisement for this bank and decided to check them out. I scheduled an appointment and came to this location. I walked in, and the very nice teller in the front went to check with her manager regarding my appointment. In front of me, the manager told the teller to tell me that he can’t take me today and for me to come back tomorrow.. the bank was empty... it will stay empty if he keeps pushing away customers. She said he was leaving for the day. Obviously should know if he knows if he has appointments or not.

Sam could be a great teller, I am sure however with her attitude and the 30 sec delay in greeting me , not a great start. Her reading whatever on the computer screen is more important. Is this 5/3 policy? After my interactions with her my day wasn't a 5/3 better.

I opened a new checking account in this branch with the banker Justin. It had a $250 checking account bonus and i was following up with Justin on the timeline on when I can expect to get it. There was one problem - due to a bank charge that was levied on my account my balance became less than $500 a requirement for the checking bonus. When I called Justin, he said he will take care of it and submit a request to process my bonus and that I will receive my bonus in 7 working days. This was in mid february. I followed up after a week, same response. And then after i called 2-3 weeks later, he stopped taking my calls nor returned my calls after leaving a message. The net result was waste of my time in expectations that I will get the bonus, whereas all that Justin did was empty promises and wasting my time. STAY AWAY FROM THIS BANK AND BRANCH AND ESPECIALLY FROM THE BANKER JUSTIN. Customer satisfaction is their least priority.

If I could give a negative 5 I would. This branch was so unprofessional! The representative was rude. His coworkers were making snide remarks. All because I was cashing a check from one of their clients, an insurance company. I would never use nor recommend this branch to anyone. Maybe it was just this branch....I don't know. Awful!

After reading some of the post about unprofessionalism. I was somewhat surprised. Because every time I've come to this particular branch. Everyone's so polite and friendly. Especially the teller. I admit I've only dealt with the manager. Only in opening my accounts. But the teller is always very friendly and polite to me. And willing to help with any issues I may have.

Very sad Prior to traveling 30 minutes to 5/3 Bank I called the bank on SW Cascade in Atlanta I spoke with Fredricka who was very professional and answered my questions about opening a new account with the bonus. She advised we could come in today or come in the morning. My family and I arrived at 615 to open 3 accounts the banker was rude, unprofessional and non caring. Christopher just wasn’t interested he advise we could come back tomorrow, he advised even though they remain open til 7 they have back up work to do. After I told him he was rude he explained about the system goes down at 5pm. Maybe Fredricka should be the banker and Christopher should take some customer service classes.

This particular branch actually has some pretty great people working there! My favorite is Fredricka and Willie! But I’m pretty cool with everyone. They do a great job with giving financial advise and pointing me in the right direction for building credit and creating business opportunities

Worst bank ever! These people on cascade Rd are clowns in business attire, if that is even possible. Went in to get simple info on a closed acct and these unprofessional hudlums have no customer service etiquette, as someone else mentioned on these reviews they huddled up in one office with the so called dingy looking black ghetto manager with a man face. Seriously? I am soooo glad I don't bank with them! With all these banks in Atlanta please go somewhere where they will appreciate you as a customer and cater to you with professionalism. Never again!

If I could give 0 stars I would they dont know how to greet people they dont know how to do wires they have policies that are unheard of and Ill never open another account here ever

I come all the way out of way ! To visit this bank and the bankers in this establishment. In my experience i have had nothing but good memories dealing with this bank. My only complaint is Fifth third needs to open more banks in the Atlanta Metro area .