Fifth Third Bank & ATM N Limestone St, Springfield

If you’re a business owner, stay away. This branch was great at first, until they wanted to sell me a WorldPay device. I was interested in it because I thought it would be beneficial to my new business. It was not. After two days of receiving the device, I asked to return the device because it just didn’t make sense for my business. Once the rep noticed I didn’t need the device, Johnny slow rolled me for weeks and ended up charging me for the device, although the device was never used or registered. Day 2, I asked to return it, and day 38 I was charged for the device. I’m still not sure how 6 weeks passed by without them canceling the device but here we are. Because of weeks passing by, fee’s incurred and they wanted me to pay over $350 in fees due to their mistake and poor customer service. Why would I pay fee’s on something you failed to handle? I spent almost two months trying to resolve the issue and Jennifer did nothing but refund $64 in fees. None of these fees were because of me. Only from this device. The device could be cancelled at anytime so I don’t understand why this issue wasn’t resolved the first Or even second time I came into the bank. Unfortunately, there isn’t much of a concern for small business owners unless you buy their products. Their “hands are always tied” when they have failed to do their part in the first place. After countless calls and trips to the branch, nothing was ever fixed as promised and I don’t trust this bank. I recommend staying away from the branch and going elsewhere. They truly don’t care. Horrible experience. Also, PNC is wonderful. I totally recommend them or a credit union if you’re a small business owner.

New to the banking family at 5/3 and I just wanted to say that Brandy and JEN at the bank are so awesome they treat you with special care and make you feel as comfortable about banking! Very professional every time I need help with something they are knowledgeable keep up the fantastic work ladies!

The customer service is certainly lacking. When I called the 1-800 number I was connected to someone in the Philippines. When I called the bank I was told a banker would call me back in maybe 1/2 hour to an hour. So I’m not so sure this bank is making things “a 5/3rd better” after all.

Fees are high and generally 53 is terrible. They will not help you and definitely avoid the mortgage process! Go with Wright-Patt or Wells Fargo.

Bank is terrible to do business with. Go to Credit union first.

Ryan is the best personal banker I've had since coming to 5/3.

worse bank ever hate them