Fifth Third Bank & ATM North Broadway, Chicago

Walked in with the intention of opening up an account. Jose was very polite and answered all my questions in a very diligent manner. Definitely walked out satisfied and happy I came in!

The tellers are great, very friendly and good people but one of the female bankers is very greedy and convinced me to get a credit card after I told her I couldn’t get one because of my credit score. I insisted that I couldn’t get it and I didn’t want to hurt my score because of an inquiry but she assured me that I would get it. That was not the case and now I took a hit on my score because of that. Be careful of this lady, she sits right next to the entrance.

I used to bank here in 2015. At that time they made a big mistake that I still lay for today. I had a job around the corner at the time and rather than do direct deposit I preferred to go inside to deposit my checks with the agents, that's how I always used to do it in Ohio. Everyday it seemed like they would repeat the same salesman pitches, "hey have you heard of XYZ dah dah dah." They would sometimes hesitate to say it because of how many times I've told them I'm uninterested. So one day I was like, "Only if the new card is better than the one I got." So here is when the real conartist work came into play. While talking with a banker she said that by filling out an application she can see if I'm able to get a better credit card (I was looking for lower rates just out of spite, I had a 0$ balance but was on the same card since I was 18, so perhaps we could go from 12% to 7%). A week later I get a Trio Rewards card in the mail, online my other card is cancelled. I return and say, immediately reverse what you have just done without my permission. . . So for two years I used my old platinum card, but every so often I would get hit with a $20 late payment few, I was thinking. . have I ever got those before, that's strange. . I checked and my % has also increased. . Finally while discussing the details with my agent back in Ohio he was shocked to find out that my platinum card was linked to the Trio Account which was an entirely different number and plan. . So my advice to you, get direct deposit and never go inside to do paperwork or look for something, they will bait and switch you, and not even the manager will stand behind you once you realize that you have just been scammed. It's a shame what the banking industry has become, handing out loans and money to everyone and then trying to gamble it back with fees and rates, and the poor employees trying to commission themselves to career success.

Horrible customer service from the manager/banker. Would not reverse a fee that was a result of another tellers error that did not update our account preferences like they said they would. The banker offered to reduce “$6” of the $36 penalty. Kind of ridiculous considering we had multiple business accounts with them for almost 4 years now. I have previous banking experience and to offer a partial waiver is hysterical and shows how much this branch cares about client retention. Certain branches are allowed a certain amount every “period” to waive fees before upper management can step in to override this scenario. Closed that account on the spot and plan to switch our other businesses to another bank that is accountable with their actions. This event occurred on 4/16/18. The teller that was working was very kind, and she is honestly the only reason why I am giving a 2 star review.

I stopped in to open a new checking account. I was told that I didn't qualify. I was told I should call something like quick cash or something. I wasn't going to call anybody. I always get credit card offers, loan offers etc. I went to PNC bank & opened a new checking account in 15 minutes. Save yourself a trip & go somewhere else.

I have found the staff at all branches to be very polite, courteous and professional.

this bank sent a payment to my car company that was not authorized, then gave me over draft fees when my account went negative. after trying to contact the bank manager several times to no avail, fiftth third sent me to collections instead of resolving it for me...most unprofessional experience i have ever had

This is the first time I went to this bank and have a very bad experience with this banking assistant name jose have me wasted my time.

Amazing branch. I do all my banking here and everyone is super helpful. Zohra is nice and helps answer any questions I may have. Highly recommend this location.

Filed all the paper work to send out an important business wire. Then they forgot to send it. Delayed a shipment and cost the business a lot of money. Very incompetent over there.