Fifth Third Bank & ATM Grand Ave, Gurnee

I contracted Covid on 10/4/21 it left me with severe side effects. I was able to talk by end of December and I called the bank’s financial hardship department for help in paying since I had lost my job and couldn’t work for months. They told me that if I could pay $209 by the 18th of January it would help my credit. The person I spoke to put the payment thru on the 31st and the next day my $9 in my checking had turned into negative -$199. I have no money and I don’t start my job again until the 10th. You decide what this banks worth is. The worst part was the person who answered my call in regard to this said “and what would you like ME to do ?” He told me to call them back again and it’s been 4 days. The next person told me to remain professional and all I said was I hadn’t and wouldn’t eat tonight. Apparently that was offensive to this person too. A financial hardship program helped me get back on track with the bank. FYI to all. .