Community Trust Credit Union Skokie Hwy, Gurnee

Friendly customer service! We have been banking with Community Trust for over 20 years. We appreciate the way they always treat us with kindness and make you feel welcome! Any time they think there might be identy theft or that there is an incorrect charge on the account they will notify you immediately. Thank you!

Fraud occurred in my checking account with CTCU. I called to report, and they refused to proceed with my claim because I didn't have a receipt to prove my purchase. Why would I have a receipt for something I didn't purchase, but that someone else purchased fraudulently? Mind you, it's $22 at McDonald's & got a new debit card, but that's not the point. My credit union would rather allow me to live with a fraudulent transaction in my checking account than protect me. Competitors will at least offer provisional credit and investigate. They didn't even do that. I've been a member for 10 years and never had fraud until now. I use my debit card so much. The service I received from the Card Services Dept. was horrible. CTCU doesn't have my back as a member. This whole credit union is awful, actually. The direct deposits take forever to post. Mobile banking and online banking are so behind on what competitors are offering. I requested a check to be mailed on my behalf, and they were so slow, I had to request a stop payment and pay a FEE. They made sure to manually go in my account and charge me a fee for taking forever to process my online check request DURING COVID. I DIDN'T WANT TO VISIT THE BRANCH. Building a 2nd Gurnee branch that's already surrounded by over five other FI's in the area isn't doing anything for me as a member. When the branch opens, I'm closing my account. I wouldn't recommend this place to anyone.

With an existing balance on an existing HELOC loan, were in crisis mode when our roof failed, causing leaks in two bathrooms, damage to electrical fixtures, and soaking drywall on ceilings and walls. Hadn't budged for this disaster, and when we needed it most, the CTCU team not only came thru, but made it so darn easy. With our excellent credit, Nick Solis and team folded our current loan into a new home equity line with an even better interest rate! Wow. Can't say enough. Been working with them for 15 years, have financed three vehicles thru CTCU (no more sweating in the car dealer finance guy's office), and now have a terrific HELOC to fix our roof and bathrooms. Don't sweat financing your new car, or recovering from damage to your home. Call CTCU-Gurnee, IL!

This used to be a bank for the community, it's now just there to make as much money as possible. Was a member for over 20 years, never late on a single payment or an overdraft. Went to refi a car loan with them (currently financed with them) and they refused to give me the bast rate because of a 11 point difference in my credit score. My business with this bank is done and I highly recommend others to do the same. They no longer care about their members it's completely about numbers and raking in as much money as possible. Extremely disappointed that this is what they have come to.

Perhaps CTCU had different staff in the past that did not give good customer service but my experiences over the last three years have been great. I have my mortgage there that i refinanced due to a great rate and only 300 dollars in closing cost. The staff have always been friendly and knowedgeable about their jobs.

I've been a member since I was a kid. It was my first account and honestly been pleased with their service. Especially the staff in this office. Harlem is my preferred rep. For any questions, very helpful! I haven't had any issues with CTCU, had a couple of car loans and never had a problem. Thanks CTCU for being a trust worthy!

Before you start your banking with them check your options carefully. don't expect a lot when it comes to loans. I have banked with them for over 2 years, all my saving 100k+, all my earning went to them. Come the time I needed a credit card, never had one before. I applied for one, they only gave a secure credit card, one that you deposit the money first, and only with $500 limit. I thought that is the way it works, and lived with that crappy card for almost a year. very difficult to use because it only rebalance every couple of days, which mean the average limit is always around $200 even if you pay for credit in advance. Accidentally went to another credit union for a business, they offered me a really unsecured credit card for $3000 once I open an account with them. I went back to CTCU and explained the situation. they said they will think about it, and kept me waiting week, after many calls, and a visit to the branch they refused even to give me $500 unsecured credit. Now moved my banking out of here. the other credit union. I am not naming it, because I am not promoting any body here. They kept their promise, and offered a car loan right away.

i’ve had an account here for years and for a long time they were pretty awesome but it wasn’t until recently i’ve begun to have issues. my direct deposits take DAYS to be accepted and when my work put in the account number wrong, they never notified me so i still have not gotten that paycheck. as a credit union i understand that they are smaller but it shouldn’t take them over 4 days to accept a check from a major company. i will be closing my account.

Who rates a bank or credit union, or so I thought, right? But here I am stuck being denied an important Moneygram transaction, on Veterans Day no less, so I may be locked out till tomorrow!! Back story: I drove off last week with my debit card left in the main location’s ATM and a customer after me brought it inside to a teller who contacted me to say they would have to shred the card and send me a new one (5-10 days). That sucks I thought. I could see closing it if it went missing, but a Good Samaritan brings it in? No worries, bite the bullet and soldier on. When it arrived in the mail, I signed the back, called to validate and tore the sticker off. Now I learn from 800 number customer rep that “Oh, they messed up when they set up your account,” so the new debit is not tied to my checking. As a result much needed funds can’t be sent to my wife’s family in Africa to help with her favorite uncle’s funeral expenses. CTCU messed me up big time! People: Just DO YOUR JOB right the FIRST TIME.

Sadly after being a member since I could remember CTCU lost all my respect and business. They could not work with me on a loan that Baxter Credit union gave me in and approved within 1 business day. The staff at CTCU is actually very friendly and kind which is sad because they have great people working for them. However, they have a couple of reps who are horrible at follow up and are not willing to go to bat for their members. I had issues getting 4k increase from CTCU. BCU approved 20k. My rep at BCU went to bat for me and spoke with underwriting for my situation. CTCU rep told me, well we would have to go to board for approval and did nothing past that. It was a slap in the face Sucks to leave after all my time but I am now with a bank that takes care of people all the way through.