Fifth Third Bank & ATM M, Plainwell

Very disappointed with the service from the fifth third bank in Otsego. My wife sent in the paperwork to close a CD in Late May, Now it’s July 6 th. Still have not sent the funds. They do not return phone calls and do not answer phone calls. Leave messages that are not returned. No wonder have so many 1 responses. Will never do business with Again.

Not sure where to start with this bank. We recently had hail damage on our house where our insurance company sent us checks to cover the costs of the damages to the siding, roof, and gutters. State Farm Insurance company made it payable to us and our mortgage holder. This is standard procedure according to the contractors and the insurance company when there’s a mortgage lender involved. State Farm would not issue the checks any other way. We had the mortgage lender sign off as payee. Fifth Third wouldn’t deposit the checks even when I brought all the insurance paperwork in the branch. I was told three different reasons of why they wouldn’t take the checks( because the mortgage company being as payee, because they were stale dated( the checks had no expiration date), because the large amounts on the checks. We were told to go to our mortgage holder, Chase Bank, to see about opening an account. That’s exactly what we did and will be moving our Fifth Third accounts over there after this. They had no issues with depositing our insurance checks from State Farm. The best part is when I tried to contact them again by phone and left a voicemail, I never received a phone call back. Terrible customer service.

When asked if I could cash a check that was written from their establishment they said no because I did not have a checking account even though I do have a mortgage and credit card with them. I then took the check once they endorsed it to the bank Where I have a checking account and they said that is usually improper protocol because when I had taken it to another bank they said anybody could have forged that endorsement authorization. It's beyond me why they would not cash a check from their own bank to facilitate the process of this insurance claim.

If you want a standard refi to take more than two months, have phone calls texts and emails not returned, and have two failed closing attempts call Fifth Third in Plainwell Michigan. They can do all of these things for you. #Fifththirddebacle.

Called their Loan Servicing Dept. to get a final payoff on my mortgage. Current balance is approximately $350. The Representative (who herself was friendly and professional) quoted me a payoff in excess of $1000 and was unable to detail why it was so high. She suggested faxing me a payoff letter which would break down the amount, and that I would get this fax by the end of the business day. What is this, 1985? Fax? By the end of the day? I used to work in Loan Servicing and I can tell you that this level of service would have been completely unacceptable in my day, and that was 30+ years ago. So... now I have to wait for the answer to a simple question, and it's coming via fax. Haha, ridiculous.

I do not understand why I had to answer what my former occupation was to DEPOSIT money. I get having to show my ID, but why the occupation question? Then the guy next to me makes a deposit and isn’t even asked for ID. Hate this white branch.

We've had a terrible experience trying to get a home equity line of credit and actually being able to access the money. I never write bad reviews, but I will never use 5/3 for anything again. We were told it would take 4-6 weeks to get our money and it's been 12 and still no money!! We've been approved, but still don't have the access to the money that we were told we would have. They haven't listened to us along the way either which has slowed down the process. And when I finally called, after 12 weeks, to ask questions about why, they were actually huffy with me. Seriously??

Never in my life have I felt the need to go out of my way to give a review, more appropriately, a bad review. I can't emphasize this enough, I have had so. many. issues, with this bank. From the absolutely crazy $800 dollar overdraft fee when we first joined to the many extra overdraft fees apparently I can still get with so called overdraft protection? To waiting almost an entire week for a check to go through only for them to tell us wait 1-2 days for them to send it back to us and have us cash it again. I'm completely jaw dropped and over it. Cancelling our account and finding a credit union. Nice job Fifth- Third, we're pissed.

This website an how it is set up it absolutely stupid an no help what so ever.. I should b able to have an app linked to my credit card that I can click on an pull up all my info on it!! But u can't.. Unlike other cards I have have an app where just a simple click gives u everything bill payment option statements balance an all with in seconds.. U can't even go to website an find a way its just poorly created in all ways an features

They overdraft you when your account isn’t even in the negatives and they charged me twice. They are thieves. Taking my business elsewhere for good.