Advia Credit Union S Riverview Dr, Parchment

I just want to say that Mary Cruz is the women you want to do business with. She's very personal and very helpful. She told me what I needed to get for my loan. I would refer her to my friends and family.

I like Advia Credit Union. They have provided us good service in the past. We struggled to complete the refinance of our house. Advia utilizes a 3rd party provider that is not wholly owned by Advia. Ultimately, we were able to work through it.

I opened an Advia credit card account to transfer debt. Two of the checks they sent were never cashed by the receivers. I was told this while on the phone with an Advia rep. I have called, I have emailed, and I am still paying off the debt twice. Once on my orginal credit cards, and again with the 'transfered' amount on my Advia card. All credit unions were closed so I couldn't meet face to face with an Advia rep at the time. I now live in another state. This is extremely upsetting, and I tried to resolve the situation before leaving this review. They have shown 0 interest in fixing this problem. ***My credit card statements show that the checks were never applied to my accounts***

It all started with a missed call from Advia, stating that I needed to call back the credit union and failed to state a reason (which is always a cause for concern). After unsuccessfully trying to return the call several times, and leaving numerous voice mails, I got no response for two anxious weeks. Finally, the representative returned the call, barely understandable as it seemed the call was interrupting a breaktime and was eating through the call, said they were calling about an opportunity to transfer a loan from another provider for a significant reduction in the interest rate due to a promotion. Not exactly the call I was expecting from this nondescript voicemail, but who doesn't like to save money, so I decided to entertain the offer. After spending a few days gathering all of the information, and not being able to verify the exact interest rate or even an estimate, the representative moved ahead and applied for the loan. When I received the loan details, it came in more than a percent higher than my current loan, more than 3x what they said they were going to offer! I don't much appreciate the professionalism in which any of this was handled, or a company that resorts to bait and switch with false marketing to try and draw new business. This isn't the first time I've had poor customer service with this company, as when applying for the initial loan that brought me to Advia, I struggled getting a representative that was able to follow through with the application process and provide timely service. It seems that this credit union has some improvements to make in their customer service department. It's really a shame, as Advia has a very good online banking system and good rates typically, but I can't stand for this level of customer service and I will be looking elsewhere in the future.

I have been a member of this bank in Parchment for almost 30 years. I used to believe in the ability of a small credit union to provide better service to it's members. However, I just spent the last 3 months working through a nightmare of a mortgage refinance, because they have contracted out their mortgage support to Mortgage Center who repeatedly failed to respond to emails and did not return phone calls for weeks at a time. As a result, I repeatedly lost opportunities to secure loan rates when they were at lows, which will cost me money for years to come. Additionally, I have found that Advia has some of the lowest interest rates on Savings Accounts in the business. As a result of both these issues, I will be closing all accounts and transferring my money to a financial institution that provides proper returns on savings and has the capacity to handle loans in a professional timely manner even during high demand periods.

One bonus star for their rates. If you have a mortgage or car loan, you'll be working with "The Mortgage Center" and/or "The Insurance Center", not just Advia. The coordination between Advia and the other two companies is terrible. Switching insurance is normally a seamless process, but here I am three months later coordinating things between my insurance agent and Advia's so called partners. They didn't pay my insurance company, so my homeowner's insurance got cancelled. My auto insurance is still not verified and I'm getting charged non-insurance insurance by Advia, because somebody never updated my mailing address and put in my personal phone number as the insurance agent's. I will be moving things out of Advia as soon as humanely possible, which will take months. Absolutely not worth banking with them.

Great rates on my loans, but the website is absolutely horrible. I've had my loans since Jan and I couldn't figure out how to make a simple payment or what my due dates are online...and I'm a Marketing professional, that says a lot. I've had to call in to make them monthly. Today I spoke with a representative that was able to help me navigate the site. Please invest in a better web design company. It's really one of the most crucial things customers look for in a financial institution. I would not recommend this as a first financial institution for anyone, because it would confuse them too much. Unless it's your only option. Make online banking, simple and user friendly for everyone. I can't imagine someone not as tech savvy trying to navigate the website.

Where to start my parents got hacked not once but twice. They got new cards then hacked again. They blamed it on them for using their card at Speedway and Wal-Mart wow. I hade charges i didnt approve that went through somehow i magically had overdraft protection😒dony waste your time with this bank.

I switched my auto loan to Advia. I have done my banking with them for years. In June I was diagnosed with cancer. I have not worked my second job since then. I have tried for 7 months to keep up payments the best I could. I have had 6 surgeries, chemo and radiation. I just found out I have to do 4 1/2 more months of chemo. In order to live and not lose my house, I had to let my car go back. I am one month behind on payments. Advia froze my account until it is auctioned. Last week they said if I could make a payment, they would unfreeze it. I made the payment, they unfroze it. Went to get some groceries today. It is frozen again😡 Since it is the beginning of the year, I have not reached my medical deductibles, so my meds are expensive! Advia knows and froze my account. They are heartless. I hope they never have to go through what I am! An update: Heidi from collections did call this morning. She had compassion and, I felt like she really listened to me. I am able to access my account. Which is a relief beyond what I can describe.

I had couple bad experiences before with Advia refinancing my car.. but this time my experience was totally different! Alex Minor is really awesome! I got my car refinanced with 3.29% APR! She was very quick replying to my emails and she took care of getting my loan documents done ASAP!