Fifth Third Bank & ATM E 16th St, Holland

Sue, Kim, Ivona, Krista and EVERYONE at this branch is absolutely phenomenal. They provide incredible customer service, insight and overall satisfaction. I recommend this branch for anyone looking to have above and beyond service.

They really don't deserve even one star. I requested the branch manager call me on several different occasions but I guess customer service is a thing of the past. On several occasions the tellers have told me they are busy. Its time to stop using covid as an excuse and move on. Today I scheduled an appointment for the branch manager to call me but that was not done either. This banking problem has been going on for 3 months with no relief. 5/3rd has stooped to its lowest.

Sat in the drive thru for 20 mins, I was the only one there. Awful service and it seemed like the teller didn’t want to be helpful, that’s how bad it was. Worth the time to go to Jenison, they are awesome there!

I am not a member of Fifth Third Bank. I needed some banking help. I first talked to Sue over the phone. She was helpful with everything I needed. When I arrived Sue was there again to take care of my banking needs. Thanks Sue and Fifth Third Bank. I may be a member soon.

I've been here a few times to use both the lobby, drive thru and the ATM. The few times that I've used the lobby I've had to wait a long time since they seemed pretty busy. I guess it depends on the day and time with how quickly you get in and out, but it just seemed rather long and I don't usually have the time to wait. I usually go to the other Fifth Thirds in the area since they are closer to where I live or need to run errands at.

I have banked here for many years and have been very happy with the service. 53 corporate sometimes causes problems, but the folks at this branch have always been friendly, helpful and fixed or resolved every single issue I have had. I plan to keep banking here for a long time.

Sat in line for 50 minutes to deposite a check

So difficult to do business with. They keep adding additional steps just to make deposits. No such thing as customer service!

Standing in this bank at the moment on a Friday afternoon. Plenty of tellers, only one personal banker and a pile of people waiting around to be served. Banker asks manager for help, no help given.