Fifth Third Bank & ATM Mchenry Rd, Wheeling

Everything requires either time or for us to go to a physical branch when we can't. Other banks let us close or lock an account/card without going there physically but apparently not here. This place is highly inefficient and while the customer service is polite, they're unfortunately not helpful. This is one of the worst banking systems we have ever used. We normally don't like leaving terrible reviews but this has crossed a line.

I was banking here before it became 5th 3rd. After years of coming here, I am still satisfied EXCEPT the drive in lanes are quite thin. I have a 07 ford pickup that squeaks thru with 1" clearance on side mirrors and the mirrors are small. I guess architects aren't as smart as they used to be.

I have always had great Customer Service @ 53rd. Yes sometimes you have to wait and IF you have that INSTANT GRATIFICATION personality well then I have witnessed then you may have a bad day. Gloria has been my go to peron for a loooong time like 20 years long and now I have found others that I find I can count on that seem to be wearing multiple hats. I have witnessed BAD banks like the one down McHenry Rd which touts 3 Distinct Letters as a logo ......and I wont say more.

2 minutes ago Customer service at this particular bank is horrible. 3 times now I've had bad experiences. What was the point of remodeling the bank to make it look nice if the employees are rude and lazy! This bank is close to my home but customer service is so bad I go to the bank in bg.

Probably the worse bank I ever dealt with. Very unprofessional services. Unreliable people. Totally useless interface and internet banking.

Gloria , beyond slow and no customer value !!!!!!