Family Savings Credit Union Curtis Pkwy, Calhoun

This bank has the worst customer service I’ve ever seen, if you called ask a question before you even get it out of your mouth they’re telling you we don’t do that. They do sound snooty and superior on the phone. That’s not the case though. Their policies are lies as well as their answers about other questions. I found anything that is written down to be policy is nowhere near being true. If I didn’t have an account with this bank I would not open one and I would advise everybody else not to either. That’s just my opinion but there’s got to be something better in town going on. My aunt banked with this bank for years and seem to be very happy. That’s the reason I wanted to come there and have an account also. Since they moved out of the little building where they were before that’s when their new policies which provide nothing started. Just beware!

I like this bank! They helped me get a loan for my car, and made it very easy for me. They are also very nice and I’ve never had any problems here. Only downside is they’re closed weekends and close early some during the week. Also, sometimes the drive thru can be busy and long, but that’s expected.

WORST BANK IN TOWN DONT GO!! THEY LIE STRAIGHT THROUGH THEYRE TEETH THEY DONT KNOW WHAT THEY ARE TALKING ABOUT AT ALL!!! WORST EXPERIENCE EVERR.. SAID MY ACCOUNT WAS NEGATIVE BLOCKED MY CARD HAD TO GET A DIFFERENT ONE AND STILL THE SAME AMOUNT!! Even tho they said they card was at balance of 0.00 really really really bad bank... But for others they can get it solved but for me they can't... I've had over 3 probles with them in the last 3 months!!! Highly don't recommend this bank at all..

Every month i cannot make the payment online because there is issues with the site. Then i call to make a payment and they are rude and charge me an 8 dollar fee. If i went and got a new car tomorrow and they told me my loan was through FSCU, i wouldn't purchase the vehicle! Terrible place!!!

This has got to be the slowest bank/CU I have EVER dealt with! The drive thru is a joke! If someone has a transaction that is going to take longer than 20 dang minutes MAKE THEM COME INSIDE and get out of the drive thru!!!!!!!!!!! Especially at lunch time!!!!!!! 4 freaking cars went on the other side and I was still stuck behind someone. Never even moved!!!!!!!! RIDICULOUS!!!!!!!! NO FREAKING EXCUSE!!!!!!!!

They nickle and dime you at the Calhoun location. I have had nothing but snooty attitudes from every employee in this location I have dealt with. The Cartersville branch goes above and beyond and gives you an over all better experience and to top it off they are friendly and genuinely want to help.

I had specific questions that I couldn't find a response online. I called their customer call center, put on hold for a while. I told myself not to be lazy an go to bank, talk to a banker face to face and get an actual response. I guess i was wrong. I drove all the way there to be told that i should call them, handed me a card. Well, thanks. Isn't the bank supposed to be a place where you find bankers? Or, let's put it this way, why the hell you guys are there if you can't answer questions? To hand cards to people? I am really disappointed. Small banks are supposed to have better customer service than bigger ones. At least that's their selling point. Obviously not.

States on the internet that their hours are open till 6 p.m. on Thursdays. No where it mentions just drive thru. They just meet the minimum requirements from the Federal Reserve.

Service is fine, but they have the weirdest hours I have ever seen.

Night staff in and out quick