Family First Credit Union Holcomb Bridge Rd, Roswell

Service is decent. I opened an account when I taught with a particular county. Going to the branch to transact business has been fine, but calling in isn’t as smooth.

I have been a member of this credit union for over 30 years. Needed to take out a secured loan and called and asked to speak to the branch manager. Was unable to speak with anyone I was told to put an application in online. After several days I called and asked to speak with someone and I was told that the loan officer at this branch would call me back within the next day. A week and a half later I still have received no phone call. I went into a national bank that I also have an account with and walked out a half an hour later with a secured loan. Aren't credit unions supposed to be built on service?

Amazing staff, very helpful! I absolutely love this branch, have never had a single problem, and they get in touch with you quickly and get things done for you fast!

My son was six years old when I first became a member of the FFCU family. They have watch him grow , he is now 16 with his account there as well, when I tell you how friendly the staff is it`s an understatement. No matter how many customers they have they always make time to say hello to you by name like in "Cheers where everyone know your name" Bank manager is totally AWESOME. I look forward to see them just as the look forward to seeing me.

I am a 24 year veteran teacher. I have a savings account that I add $600 to EVERY month. I applied online for a $2500 personal loan to repair my HVAC unit before listing my home to sell. After 6 weeks, I stopped by the Roswell Office to follow up on my loan request. I was told, my request was denied because I have a 610 credit rating and a deliquent account. I explained that 3 years ago my car was repo'd and I've been in 3 year appeals process. I also pointed out that I make $80K and put $600 in Savings each month. Sh said she would speak to the head loan officer and let me know something the next day {Tuesday). Well, on Friday, after not hearing anything, I called the branch. The last told me again that my bank would not give me a loan. Between this and how inconvenient the store hours are, I don't know why I'm banking here. I'm not getting anything. And I saw how concerned they were about following up with the "little guy".

Absolutely amazing staff and company. Their name represents who they are, I always feel like I'm at home when I'm there 😊

I feel like family every time I walk through the door. They are so helpful and they really care.

Everyone knows you by name and goes out of their way to help you. Love the branch manager Donna.

Excellent service with a Personal & Sincere Touch ** Member Service ALWAYS *****

Always friendly and willing to help. Amazing staff!