evolve Federal Credit Union - Pitt St Branch, El Paso

Lured in with good interest rates and after paying for years, I begin to get charged $9.00 a month to have an account??? As you can see on the reviews here they don't even care. Not one response to the reviews. Don't refinance at evolve! Beware of HIDDEN FEES.

This place is horrible. Customer service is terrible. I refinanced my vehicle and everything was great until after I signed. Their payment method is just ridiculous, you have to jump through hoops for something so simple. Whatever you do, DO NOT go here!! It isn’t worth the headache.

If I can give zero I would, people please beware of this bank they do not back you up when it comes to fraudulent charges, I was hacked and my information was stolen, someone made purchases using my credit card and I filed a dispute just to hear from them the next day that it was denied, they weren’t willing to investigate the charges. After banking with Evolve for many years I will go to a different bank, so sad that they don’t care about their customers situations. If you are thinking about opening an account with this bank please think twice before making that decision with online/cyber thieves it’s best to go to a bank that backs you up and protect your hard earned money.

Been a member since 1995. At first they had really great service but in the last couple of years they have went downhill. I get the feeling that they are trying to avoid closure and are doing everything to prevent that by cutting the majority of their services. Almost to the point that the credit union is virtually non existent. The lobby is only open twice a month for transactions. It is basically become a drive-through banking institution. And yes, they are no longer open on Saturdays anymore.

Great Credit Union, never had an issue with them. Have 3 vehicles financed with them at incredibly low rates. Auto draft from my account bi-weekly with no issues. Very few credit unions and/or banks do this anymore. Been with Evolve for 5 years now and everything has been hassle free.

I have gotten my card compromised 8 times and the credit union refuses to tell you where it keeps getting compromised. They just issue another card so you are struck changing accounts to the new card after waiting two weeks. They seem indifferent and could care less how you are inconvenienced. They used to be very responsive but now they lie and are not helpful. The employees that work at the call center especially very deceitful.

I've never had any problems with Evolve over the 10 years I've been a member. I have several accounts and a mortgage with very low fees. The profit sharing dividends they do at the end of the year for members is a better rate than any interest baring account at almost every bank.

This is by far the worst financial institution I have ever had to deal with. Their policies on protecting personal information are a joke! They would rather you mail a check (which is completely insecure) then wire them money (which they charge you a convenience fee and cap the amount). They require that I send them a photocopy of my identification in the mail. Again, their concern for protecting people's information is nonexistent. If you have a choice, DO NOT USE Evolve Federal Credit Union.

Evolve C.U. not only has the WORST customer service of Banking & Loans but of any business in El Paso! When a customer walks into one of their satellite lobbies it is completely empty! The teller windows are not manned, they are closed! Customers are asked to get back in their car and proceed to the drive-thru window to conduct their transaction. They now charge $9/month to have a savings & checking account AND when a customer walks into the lobby it is completely empty! The tellers and not manned at all and customers are asked to get back in their cars and proceed to the Drive-Thru teller window to conduct their transaction! They have refused to allow customers to withdraw more than $1000 a day, of the customers OWN money, due to apparently not ordering enough money as cash for the day! The e-banking website is horrendous! Hardly works correctly, is at times shut down without explanation. I can go on, and on, and on...simply do NOT do business at Evolve C.U.! Rated them a One Star due to not being able to publish this rating without selecting the number of starts or else would have rated them ZERO Stars!

I've been with them for 8 years or so. I became a member back when it was El Paso Employees Federal Credit Union. The recent changes they made are the last straw. If your a person who still likes to do business with your bank in person then i do not recommend this bank. They will charge you fees for visiting the branch or drive thru tellers, unless you have 5000 or more in the bank at all times.