Erie Community Federal Credit Union E Strub Rd, Sandusky

Been a member for as long as i can remember, have never had a problem with any of the tellers, everyone is great. My fiancee and i were looking to buy a home (first time home buying is very nerve wracking) so we went to the most obvious option. While we were speaking to the lady who does home loans (I can't remember her name, but shes the only loan person) we both felt very uncomfortable, judged, condescended, doubted, and almost humiliated. We were very disrespected and displeased with the visit

The folks at ECFCU have consistently been helpful, professional, and courteous. In a realm where there is often a lot of turnover, many of the employees have been working at ECFCU for years. That speaks highly of their work culture and overall community.

They would rather see their members homeless rather than give them just that little bit of help that they need. Tried to refi a loan but was told we couldn't even though the loan we wanted would have paid off current loan we had. Will be taking our business to a bank that cares about its members.

Let me tell you something about this AMAZING building FULL of sweethearts. My Boyfriend and I are not from the area, we are actually from Michigan. But while we were in Sandusky we had a major problem with our bank, American 1 Credit Union which partners with Erie Community, and we had absolutely no access to any of our money. We went inside to ask them if we could withdraw some of our money so we had gas to make it home. To no prevail our bank had us on complete lockdown. These ladies and gentlemen were seriously brainstorming about what exactly we could do to get access to our money. Still after no success we said our thank you's and went back outside to our car where we tried and tried to think of ways to get gas money. After sitting outside for several minutes the bankers inside saw we were still there, came out and told us "we honestly can't stand seeing you guys sit here with no way of getting home" and proceeded to hand us plenty of gas money, enough for us to make it home. I cannot even explain how much it touched our hearts, that these completely random strangers were so incredibly kind enough to do such a thing. It brought tears to both of our eyes to have people in this world that are kind enough to help I'm such a way. Thank you guys so much, and we owe you! You have our word. If we were from the area you would definitely see us banking with Erie Community Federal Credit Union. ❤

All around spectacular banking experience! I only give the credit where it's due!

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