Enterprise Bank & Trust Trinity Dr, Los Alamos

We have applied and were granted a mortgage loan recently. Claudia Reidys was very professional and helpful in the whole process. The closing date was moved 1 week earlier at our request, and the confusion with the escrow waived option was cleared in a day. Very pleasant experience!

The League of Women Voters of Los Alamos is grateful to Enterprise Bank and Trust for their donation! The funds will help to fund our Voter Guides.

On behalf of the staff and customers at La Cocina Restaurant in Espanola, NM, I would like to personally thank Liddie Martinez and her team at Enterprise Bank & Trust. They have been our lifeline during this pandemic. Between mandates that shut our restaurant down and the uncertainty of an uneasy future, Liddie made the PPP application process easy to accomplish. That kind of follow through and delivery made a big difference in our ability to succeed. Couldn't have done it without you!

I've been a customer of what was LANB since I was a kid and first got a bank account. Once Enterprise took over LANB, this place changed completely. I don't enjoy going in there anymore. The people that work there don't seem to be happy anymore and the place is always unorganized. The ATM machines are down almost every time I need one. Simple things like having pens and deposit slips in the entry way have ended. They never restock it anymore. Just look at the parking lot when you drive by. It used to be packed every day and now there is no one there. I assume I am not the only one that feels this way.

I have tried and tried to get my RMD since September. This is the last day to take it. I now live in Corrales, NM. Enterprise Bank is so incompetent in Albuquerque. The manager sits in her office doing nothing. If a customer service person asks her a question she has no idea what to do to help a customer. She just gets up and walks out the door. I worked for Los Alamos National Bank for 17 years and we also had people to answer the phones. I can never get a person to answer any calls or if I would somhow leave a message no call back is ever received. I talked with Abby in Los Alamos and I found she quit and went to the Lab. I tried to get Cassandra to get my 1099 form and can no longer get her on the phone. The number she gave me goes directly to Abby's phone. So I have tried to work with both Los Alamos and Albuquerque Enterprise bank. I've had such bad experiences with this bank I never want to deal with them any more. The office in Albuquerque never greets you and they just say have a seat. Even with no other customers I have to sit and wait at least 10 minutes. I could write a book on this. One time when I was sitting at a girls desk (customer service. She had me sit until she clipped her nails and then filed them She was trying to figure out how to deposit a check from Enterprise. I first asked a teller to do this. In fact the teller was way behind the teller counter that I thought from her looks and dress she was the janitor. I kid you not. Their doesn't seem to be any dress code at this bank. This branch should be closed!!! I plan to do another survey for Enterprise headquarters. Bank of America knows how to give good service. In fact I've met a very nice man there that left Enterprise. I wish I could say something good but not with what I have experienced.

Claudia provided a 5-star service all-around. I can't recommend them enough.

Do not use their services or place a dime in this most untrustworthy institute. Just like any store that uses discount in their name, they are far from trustworthy. I will see them in court. Use the credit unions at least they follow the laws.

Customer for over 20 years - used to love them. Stuck with them through the online banking fiasco last year - still not happy with it. Had my mortgage with them, the staff in the bank is helpful, they are a "community bank". ***Got a notice from them recently - they sold my (and many others) home mortgage to a bank in Kansas - evidently they can't afford to service most of the home mortgages they promised wouldn't be moved from LANB. I understand things change, but my money goes someplace else now. Not a community bank anymore. Feel sorry for the staff there, they've always tried to do their best. Poor management seems to be the problem.

I have secured loans 3 times from Enterprise Trust & Bank, with the last one being just last week .As we worked through the challenges brought about by the COVID-19 pandemic and the fact that I was in another time zone, Claudia Reidys was the consummate professional helping me through all the twists and turns of the loan process. I would not hesitate to work with her and EB&T in the future.

There should be an option for zero stars, but I don't have that opportunity to demonstrate the aggravation and insane corporate incompetence and the lack of customer service available to resolve institutional problems created from this transition. Restricting transactions between 10pm and 3am Central Time is asinine. That's every single night we cannot perform basic transfer and payment operations when I've just returned from work to pay bills, etc. At this day and age of online systems it is inexcusable that there is a 5-hour window where a banking system goes offline for 21% of the day every day! I've never seen any other bank have this much downtime and offer their customers nothing in return. Additionally, we have absolutely no method of paying our credit card (3rd replacement in the past year) due to problems with their account management being crippled from alleged incorrect passwords that were followed up with the inability to reset our account despite the phone contacts with both myself and my husband. We have been bank customers of LANB for at least 25 years, or more, but at this point it makes no sense to continue with this level of incompetence and the apparent arrogance of their employees. We know there are great employees there, as with many companies, but the ability to find that unicorn employee is non-existent for us, at the moment. Apparently, Claudia Reidys(?) deserves a massive raise and promotion due to her numerous awesome reviews, but we have not had success with any other customer facing employees for the most basic of account management issues. Middle and upper management needs to correct these issues and protect the reputation LANB USED to have, and that Enterprise has turned into a complete disaster.