Del Norte Credit Union Trinity Dr, Los Alamos

We opened an account with them when getting our mortgage. The mortgage agent, Mandy was fantastic. She explained everything with a personal touch, which we appreciated. We've now been banking with them for a couple months and we're very happy with them so far.

Andres Valdez and the other loan processers were extremely helpful in my loan process. With their hard work, it was a smooth transition to a 3 workday closing!

Anders Valdez is such a huge help to me and my wife looking payment docs. He said no let take care my customer, stay on the line... Such a loyal employee of DNCU. DO NOT LET THIS GENTLEMAN leave your business so courteous and helpful. I don’t know if you’ll see this, Andes, but really, really thank you!!!!!!!!! Max and Rebecca Martinez

I am in a rather unique situation and I knew the normal data and automatic computer checks were not going to help or be in my favor, I needed a real person to step in and act as an advocate on my behalf. Enter Dolores Sanchez-Gurule. I know she went above and beyond the call of duty. She also kept me informed during the process of my loan. I don’t think Dolores realizes the magnitude of what she did when my loan was approved. I honestly thought it wouldn’t happen, but Dolores kept a positive attitude and also gave me some words of kindness, which cannot go without a thank you letter (or review in this case). We are so often quick to complain and while a complaint letter may have an impact, I’d like to think a “thank you” letter also carries the same weight or better. I couldn’t let all that Dolores did for me go unnoticed, because of her kindness and my loan this could very well change my life. With every ounce of my being, thank you again

Andres was very helpful with setting up my automatic car payments. The process was quick and easy. This is a great credit union to bank with.

Like Hans, I have also been a member since I was 12yrs old. My experience exactly parallels his. Del Norte Credit Union Customer Service, in the mortgage dept. in particular, is horrible. They rely far too much on a bad phone system, and “contract” services. The result is a lot of finger pointing, wasted time, and precious little service. Sadly, they really were a first rate institution a dozen years ago. No more. I highly recommend you take your business elsewhere.

I would highly recommend Del Norte Credit Union. I just refinanced an auto loan with Nicki Gallegos and she was very helpful. She went above and beyond to make sure I got what I needed. Thank you Nicki!

I have had an account at this institution since I was 11. My account back then was a simple savings account. I learned about saving through that account. I am now 54. Back then and for most of that time this institution was doing business as the Los Alamos Credit Union. For decades this institution had great customer service. In the last 10 years, and since it changed its name to Del Norte Credit Union, customer service at this institution has been abandoned and replaced with rudeness. Maybe it has gotten too big to value any particular customer. Maybe it is the new culture of this institution. In any event I am looking for another Credit Union with which to do business.

In these crazy times it’s so nice to be able to rely on Del Norte Credit Union to help out with a loan. Jeanette Valdivia made the process simple and easy! Del Norte inputs their Members needs first!

There are a long list of complaints I have two many to list but these are the ones that made me write a review. The first is, it is impossible to ever find someone at there desk passed the initial front coustomer assistants. If you need something quickly dont count on that either, you will be forwarded along from desk to desk to attempt to get ahold of someone who may help. Secondly asside from that issue forget about doing any buisness with out having to go in person to the bank. If you are a single person who runs you own buisness regularly you will have to take time off work just to get anything done asside from the things you can do at the ATM. I asked to speek to a loan officer for financing with them for a recreational vehicle im still waiting for a loan officer to call me back its been over a month, and I already purchased the vehicle I wanted financing for and still never got a call back. I have been a member for over 20 years . This was my first bank/credit union. Im dissapointed in the services sadly to say. I try to stay local having other accounts, I will be forced to take my busness else where.. The tellers a great, the people giving information, are great; if they need managment guidance to compleat tasks that should be done quickly and they along with the coustomer are left waiting for managment to give approval, guidance or information. Never have I reviewed a financial institution/bank/or credit union until today. DISAPOINTED.