Empire Toyota of Huntington Service & Parts Oakwood Rd, Huntington Station

Sunny Dalavai at Huntington Toyota service is amazing. He really listened to my concerns and made all great judgements when it came to my car. I really appreciate him and all the service technicians for being honest and friendly.

Terrible service at this Toyota dealership! I would never buy a car or have it services by Toyota of Huntington. They are supposed to have loaner vehicles and they never do. Local Shuttle Service is a joke. It’s never offered or convenient. My co-worker is constantly taking her car there for warranty repairs and she always gets the run around. They never fix it the same day. They tell her to come back the next day because they didn’t have time to look at it or they can’t figure out what is wrong with it so they need her to come back. Another time they have ordered the wrong parts to fix the car but didn’t tell her right away. It is a constant back and forth with them and she still has issues. Not to mention the car is still under the manufacture warranty. No excuses. I feel like she has a lemon car and Toyota isn’t doing anything to help her in any way but make it as extremely inconvenient as possible. DO NOT GO THERE!

I only come because I got 3 free oil changes with the purchase of my vehicle. Wait has been 1.5-3 hours on weekends. I haven't paid for service there but it seems to be expensive.

Spent $700.00 to get the emissions error fixed, two weeks after they did the work the same emissions errors came back...brought the car back and they told me that the car has some other issues that will cost me over $600.00 to get repaired....after complaining to either fix the problem at no charge they said they will knock out half the price....I believe that they did not diagnose the issue correctly and now I have to pay another $300.00 for the repair.....Honestly they should have done what is right....fix the problem they could not fix the first time at no charge....very disappointed with Toyota......makes you don’t want to buy another Toyota vehicle again....

Overall A +++ I kid you not! THese guys were great with the rate, the price and Im very happy with the car. If you guys get to go visit Juan Santana, charismatic and knows what he is doing. Not pushy and lets you revise things diligently. His team was awesome too the finance manager gave me a great deal hard to reject and I took. It... Rosa broke things down for me the day I took the car along with Mike and I left like a happy camper. I suggest you consider this toyota and I came all the way from New Rochelle Westchester County NY. Thanks,

Employees are friendly and knowledgeable. Very clean and spacious. Has door to door pickup and drop off available. Prices are a bit high although I understand that this is normal for foreign cars.

Sales department is ok don't go there for service there there crooks I went for a break issue they changed me diagnosis fee but didn't even touch my car then when I found the problem myself and went back they want to charge me diagnosis fee again but this time they want to charge me double the amount they changed me even though Juan told me to come back after I told him . Never coming back the service advisor also had a nasty attitude.

I'm not sure about the sales side of things, but I'm highly disappointed with the service side. Brought my truck in for a recall and figured I'd have them fix an out-of-warranty problem. Was called in the morning to be told there a $125 diagnostic fee ON TOP of the cost of the repair (billed out at book rate which includes time for disassembly which is the majority of the time Needed for diagnostics). When I balked at this Juan was nice enough to explain to me that ALL repair shops, dealer or otherwise, do the same thing. Well - Bethpage Sunoco, Amityville Firestone, nor Roadway in Hauppauge have ever charged me anything like that. I even called Cannon Collision in Hicksville and asked if there is a "diagnostics fee" to look at my broken door latch and the guy laughed. It was offensive that the dealership finds it to be acceptable and ethical to charge a diagnostics fee - "Because they are a dealership", let alone an exorbitant fee (admitted by the service manager) for diagnosing a stuck door latch, but my greatest offense was the blatant and direct lie about everywhere charging a similar fee. Needless to say I had the factory recall done, but elected to use a different shop to fix my door latch (without gifting them $125 on top of the cost of the repair). The dealership lost any chance of ever doing any business with me in the future.

On July 12 - I put a $500 deposit on a 2013 RAV4 . At the time I was told it would be in on July 24th. I revisited the dealer on July 19- at which time I was strongly encouraged to buy this different color RAV4. I decided to wait for the car that I put a deposit to hold the car coming in. On July 19 I received a message stating that the car was in port and we be at the dealer in 2-3 weeks. On August 11th I call my salesperson Tommy MacFall to check on the delivery. He said he would call me back on Monday. He finally called me back on Wednesday August 14 and said it would be 2-3 weeks for the car. I said what happened to the car I put a deposit on. He told me these cars are hard to come by. I asked again what happened to car I put a deposit on. He said a mistake was made, this is the first time I heard about it. I got upset and hung up, I called back 10 minutes later and asked for my $500.00 back , he then said he would talk to his manager and get back to me. That was two days ago and no one from the dealership has called me regarding this issue, nor has my deposit been returned. Maybe this will all work out - I do know that I will be buying a new RAV4 - just not sure from what Toyota dealer Rich

Never go to this center. They supposed to order an item for my car but after a month they ordered the wrong one. I had to drive 40 mile to get there and waited for more than an hour and I was told that my order is not the right one,,, Long story short they were not even apologized and said these things my happen!!!... they have the worst customer service as well... whenever I wanted to talk to manager or one of the guys over there they never made it through ... I had the worst customer service experience over there.