Empire Ford of Huntington W Jericho Tpke, Huntington

This is the 2nd time I have leased a Lincoln from Rob Uhler. He was extremely helpful and always courteous. Brandon was also very helpful and tech savvy in helping set up my modem. All in all a positive experience. I would definitely recommend Huntington Lincoln to my friends and family.

first and foremost, don't ever ever go in this dealership for anything! The service is downright awful and the bad attitude from all their representatives seems to be a plague there. The meter goes from bad rep to worse reps. Who knows maybe from being disgruntled maybe overworked, but there is no excuse to treating customers so poorly. My father bought a tirecare insurance plan for about a couple of thousand for his Lincoln Mkt. He got a flat tire and took it to Lincoln service center. They claimed an adjuster had to come and review car to okay fixing the flat. We call the insurance co. and they say that's completely untrue. Lincoln service reps only had to send in pictures, which tirecare insurance co. informed their rep Juliana that's what they had to do. Juliana, their rep, doesn't smile and is very confrontational. They kept telling my father they're waiting for an adjuster. They even hung up the phone on my father several times. A week later, and they still have my father's car! A car he needs for work! For a flat? Really? I went with him to pick up the car and they had the audacity to blame insurance co. for their inability to submit pictures to insurance co.. Mind you, a week later this is the first time they offer any excuse. Unbelievable.

Being in sales all my life, I was shocked to discover that not a single salesperson asked me whether they could be of assistance on my visit today Friday, December 28, 2012 at approx 3:30 pm. Though there were numerous salespeople present, and even after opening up car after car, reading the descriptive price sheets, no one asked if they could help. There were no other customers in the showroom at the time and it was as though I was invisible. I spent about 20 minutes ambling around the showroom before I got disgusted and left. My lease is up and I also own an aging MKX that I was thinking of replacing at this time. This dealership recently reopened and if my experience is any indication, it will not be open long. Where is management? They need to take a lesson from the Lexus or Hyundai playbook.

I made a $200 down payment and have received the run around from this company. It is literally 6 months and every time I call, the receptionist pretends to put me through to a "manager" and ALWAYS get the answering service with no call back. I am beginning to wonder if this is a legitimate company or a front. BUYER BEWARE!!!

Justin Ellis was polite, patient and not at all pushy. He listened to what we wanted and made it happen. It was the best car purchase experience I’ve ever had.

We picked up 2 Lincoln’s and now a Ford from this store in the last 6 weeks. John and Chris and now Mike G and Jarrod were all exceptional. Worth the drive.

Vincent was great at helping me during the buying process. Highly recommend! Also, service was quick, easy and they did a great job in very little time. Looking forward to repeating at my next service.

Sadly rude, arrogant staff that were more interested in telling us we were wrong than trying to sell cars. For the record (because you will be misled if you believe what these guys say) - you can get 2 cars, on hire/finance with no credit history (due to only just moving to the US). Toyota down the road will (as will every other garage we spoke to). You can also drive cars in the US on a UK driving license (including test drives) because it's a legal driving license that incidentally requires a very comprehensive knowledge of the road and driving ability, which I know is rare in the US! ;) As you can imagine, took our 2 car purchase elsewhere...

Furious with the lack of communication at the Ford Dealership. The customer service is absolutely terrible. Several calls we made and unreturned. Their lack of professionalism and empathy is severely lacking. They should be ashamed

Everything was fast and easy...no hassle! Extremely helpful and throughout. Thanks to James and Jesse, I got a fantastic car! I would definitely go see these two employees for my next car and recommend them highly!