Emory Alliance Credit Union Clairmont Rd, Decatur

These people that work here are the worst. The branch manager and her assistants located off Clairmont are ridiculously unprofessional. Normally, I don’t review, but the distasteful and horrid conduct there deserves to be made known. Take your money elsewhere. They seem as if they have too many personal interests when in actuality they are acting in emotion instead of doing what’s best for business for the bank. It’s just sad.

Marie Middleton signed me up for the Emory Alliance Credit Union she was efficient knowledgeable and practical to my needs . She was also ready to do my loan and the very minute I signed up loan was approved the very day and I got my car the next day . I am very happy. Berneta Foreman ESJUH

Some of the worst customer service I have experienced with a financial institution. They won't email you back, they won't call you back, they close earlier than you can get there, and even if you make an appointment to see someone you wait for 30+ minutes. Take your money elsewhere, you will avoid a headache my wife and I have been enduring for months.

Service is always excellent. Mrs. Barbara Wynn was very knowledgeable, kind, warm, and concern about my needs. Thanks so much for your help!!

Marlene has great patient and is great to work with.

Customer service has its ups and downs. Came in on a Saturday to open an account, the rep couldn't figure out how to log into her own system for about 20 minutes. She never figured it out. Came back Monday, only person in the bank, 4 people in their offices with no customers, they made me sit and wait for 15 minutes, but the lady who helped me was really good this time.

DON'T DO IT! If you were thinking about opening an account I promise you do not want to bother with this institute ever please, emory students/employees it is not worth the convenience. STAY FAR AWAY! Randomly put a hold on my account with all of my money mid-day for no reason just because and then I can't get anyone on the phone because it's the weekend. If I could leave the stars blank oh baby I would. I am completely stuck, I can't transfer my money out to my other accounts or anything. Huge inconvenience especially when I was meant to be traveling. I wonder if anything will actually be done to make this right... Oh and to add this is NOT the first incident that has happened where they have done something so abruptly and without communicating with me at all. This is the 4th strike!

I worked with Ms Barbara, she explained everything to me that I could understand my interest rates and my payments on my personal loan

Don't normally write reviews however I just had to . I was a member for years, moved out of state for a few but after coming back opened an account due to it was great .this go round it's not the same. They don't return your calls or respond to emails at all... It's had for me to get there during the weekday to get my questions answered and you can forget trying on the weekends staff is limited. Really disappointed.

Every interaction that I have with Keelan Webb has been pleasant and professional. Great asset to the team!