RoundPoint Mortgage Servicing Corporation - Decatur Clairemont Ave, Decatur

Worse mortgage company I have ever dealt with. Their customer service/ insurance department is terrible. Have been trying to get payment for 2 months to the insurance company but they always have an excuse why the payment didn't go out. The insured's policy will cancel for non payment and they simply don't care. They lie about why the payments don't go out, then they lie how the payments go out. And if you try to ask for a supervisor they put you on hold for over 20 minutes and keep saying their supervisor is not available. Don't get a mortgage with them unless you want to risk your homeowners policy canceling and you being at risk if something happens. They take ZERO ownership for their mistakes. If i could give ZERO stars I would!!!!

IF I could’ve give them a MINUS rating I would without a second thought. We had a fire on Father’s Day 2019 and almost 9 months later, they are withholding our funds trying to pay contractors for the work they’ve done. We are in the process of hiring an Attorney for the action of Freedom Mortgage. IF you call their lost draft department you can’t get 2 people to tell you the same thing. I’ve been on hold for 40 minutes and have had the call drop AND until we got a lady named Beverly she’s been the ONLY one to call us back. PLEASE do NOT use them for a mortgage company. I can’t get anyone from corporate to call me back either!

My experience with Freedom began in Nevada with Loan Officer Tommy Allums and his follow up on my loan, even after the it was moved to Georgia, was outstanding. After being passed on to Kimberly Duprey, the communication, follow up, care, and concern, took a nosedive. I have bought and sold 5 houses so far in my lifetime, but have never experienced such a lack of care, concern, and common courtesy. I hope someone at Freedom looks at the email threads and voicemails that when unanswered. This loan officer didn’t even have the decency to congratulate me on closing the loan. My Recommendation: DO NOT USE FREEDOM MORTGAGE IF YOU ARE BUYING A HOME IN GEORGIA.

I had been trying to refinance since February 2021. I've been granted an Escrow Waiver twice and every time they send me the Closing Disclosure it has an Escrow attached to it. I'm a 100% VA disabled Veteran so I don't pay taxes on my home. They want to Escrow a city tax which is a yearly garbage bill. This is my 3rd time trying to close sine February with no success of the Escrow being removed. My Home Owners Insurance is bundled with my Auto and High Value items they want me to separate the money so they can pay it. Which is funny because prior to my refinance last May I didn't have an Escrow. If I could give them a minus 10 that would be perfect for them.

Freedom Mortgage decreased my rate from 4.85 to 2.25. The folks were continuously in touch by e-mail and coached me through the process. The closing was scheduled and the agent was right on time. I would give them ten stars.

Cathy Mundy with Freedom Mortgage is phenomenal!!! Cathy makes the home buying process so easy and understands my clients needs, she defiantly makes happy homeowners!!! I can't say enough great things about her!!!

I have had 2 mortgages with this company. They sent me back an escrow refund. After the escrow was refunded I had a shortage on my payment for that month and the following month. This caused a substantial hit on my credit report and it shows up as 2 late payments. NO ONE AT THIS COMPANY HAS BEEN ABLE TO HELP ME. Even though they that they are at fault. 5 minutes of research would easily clear up their mistake.

Terrible communication. Delaying closing. Finally today we got clear to close only for the loan officer to tell me company policy is to not to close for 2 days aftet CTC. I am Realtor closing many deals. Never heard of such a thing. I will not accept offers with this lender on contracts. Awful. Just awful

I have been trying to refinance for 3 months. 2 times no one showed up to meet me. A 3rd time they screwed up my paper work so we couldn’t close again. A month and a half following this, still unable to close. I have spent more time on this trying to make this happen than they have. I have dumbfounded by the lack of respect for another persons time that this company displays. I can’t even get ahold of a manager. The escalation department hasn’t answered me in two weeks. It feels like they’re messing with me. They have a department specifically for this. How is it that they cannot get this done? I called another mortgage company with thoughts of refinancing with them and they were baffled with what I’m dealing with.

Absolutely one the most disorganized mortgage company I have had to deal with. Being from finance background and having dealt with many financial institution over last 20 years. They takes pride in hiring unprofessional individuals that provide have no clue what customer service means. It's Customer NO-service @ freedom mortgage.