Elevations Credit Union Diagonal Hwy, Boulder

I have to say Blake Schaefer is one of the best for a mortgage loan. We have worked with him a few times, and absolutely love him. Very professional, well educated, and trustworthy.

They're OK for very simple things, but once I got into more nuanced situations, I really lost faith in them. The onsite Liberty Mutual Insurance rep they use set up a policy with a > $20,000 deductible on our home for twice as much as a regular policy through All State, on top of mis-entering my name on multiple things. I also used their CUSO financial advisor/retirement investor for a while, but he didn't seem to actually have my own financial growth in mind over his commission, and kept trying to push me on this really weird life insurance policy setup. Any time I tried to do a Roth IRA conversion, the people in the branch office had no idea how to go about it, so it'd be a multi-day ordeal every time, as well. I'm aiming to just pay off the house loan for my rental that I have with them in the next few years and move away from them entirely for my next few big transactions.

Wow I really don't understand the low reviews...never had a problem here I actually prefer this location.

I've been banking here for 20 years and never had a bad experience. Staff has been consistently friendly and helpful, and the redesigned space works super well.

Was great for a while. Came around on hard times, and they informed me I was not allowed to have simply $25.00 in my savings account. They did me a huge favor and drained my balance on a monthly basis until it was at $0.00 (simply for keeping the account open). Now I take my banking/financial needs elsewhere. Bad idea to kick your customers while they're down.

After opening an account with these people approximately 2 years ago I went in today to withdraw my $100 only to find that they had taken all of my money in fees charged to my account (for inactivity) and then closed off my account. Disappointed that no one there thought to actually give me a call about the matter. I own that it's my own fault for not having read the fine print that closely. Many people in town that I know have told me it's a friendly neighborhood bank. But after my experience here today it does seem to me that this bank has demonstrated otherwise. At the end of the day what's important to me is that I put Trust in this institution to do the right thing. Perhaps I misplaced that trust and they are really just another bank trying to take your money. They certainly took all of mine.

Employees lack training and awareness of their own policies. It is a joke to have to call them when you do have a question. Monkeys at a desk.

This has started to turn into the most unfriendly branch in boulder. I've been using this branch many years and it's not the tellers it's the front desk person mostly. Edit. My comment was a year ago and the situation i referred to is no long an issue.

I could not be unhappier with Elevations. I have been working with support reps for days trying to get check deposit images. On chat support they go silent and wait for my session to time out. It's been one of the most frustrating experiences I've had with a financial institution.

I have to say Blake Schaefer is one of the best for a mortgage loan. We have worked with him a few times, and absolutely love him. Very professional, well educated, and trustworthy.