Elements Financial S East St, Indianapolis

worst customer service possible! I would give no stars if I could. I tried to pay my car note and I was unable to answer a "security question". I wasn't asking for account info, I just wanted to pay my bill. the rep said that I can't pay unless I answer the security question. This is absolutely ridiculous. if a stranger wants to pay my bill, let them... I have never heard of a company not willing to except payment, especially since it is coming out of the same account that I have been paying out of for over a year.

My experience was great! They handled the HSA benefit through my employer for years. I never had any issues and they were always willing to help out with any other financial needs I had.

I worked with Elements for a first time home buyer mortgage. They have an excellent program and the ladies I worked with were fantastic. Great customer service to boot!

Truly enjoyed working with Teresa and the team at Elements. They are true professions who go the extra mile to make sure they understand your financial goals and needs.

Absolute WORST customer service I've ever encountered with any business. Tried to open a HSA account. They ran some "background check" which showed there were several names associated with my SSN. However, I checked with credit bureaus and social security but my record was clean. Tried to explain to CSR that there is no issue. However, CSR kept insisting that they would not consider my application because of their supposed credit check. I can understand that they don't want to run a risk with fraudulent IDs but they did not bother to run a credit report or true background check. On top of everything, CSR was actually quite rude on the phone. Was planning to have my extended move their HSAs to ELFCU but not after this encounter!!!

Elements has not only given me an awesome interest rate on my auto loans and credit card, but great customer service from people you can tell really care about you as a person.

Fourty year member. Recently two checks returned for no reason. No explanation. Plenty of money in the account. Now another phone call to be put on hold forever to try and get an answer.

Our loan officer was amazing, we wanted to close by the end of the year for financial reasons. She rushed the closing and made it happen for us!!! Love Elements Financial!!’

Gina was so helpful! I love the entire team. I've been working with them for a year now and they are incredibly kind, patient, efficient, & perfect in every way! They make it EASY.

I have a new car loan account. Today I attempted to call and verify payment had been received from my home bank. I was given numbers and people to converse with however, using the account number, member ID number and social security number my account could not be located. I have a statement, I have a bill but no one can find the account. I still do not know if payment has been received.