Educators Credit Union Rapids Dr, Racine

DeAndre helped me out at the Rapids Drive location. He was extremely courteous and helpful! Just wanted to give him a shout out for doing a great job.

Was stuck in a drive up lane for over and hour with a sick child in the car yesterday. I called the branch several times for help they did nothing! Nobody should be made to feel hostage at bank drive up. I have to mention that many times over the past 10 yrs members of my family have been racially targeted in the drive up by staff even had a meeting over the phone with management about it. I hope they do better!

Below par customer service was harassed over a phone number to MY account when I called day prior an didn’t have to give that out. Have been on hold for over 30 mins as well felt like they kept me on hold until they closed.

I have to wait on hold for 40 min just to get the simplest questions answered. Maybe get some more people answering the phones. You should be able to pay the salary’s from all the overdraft fees.

Your Google hours are wrong for your lobby. Plus when using the drive thru banking the two woman standing inside didn't even greet me or say anything. When another car pulled along side us they were more than helpful and friendly. TREAT YOUR CUSTOMERS THE SAME.

I am new to the community and had a very rough experience trying to establish new accounts with Educators Credit Union. After many, many years of good banking history I was denyied the ability to open a business account due to a low "Chex score". I had never heard of this score. Want to know why? Apparently because ECU had made too many inquiries when I opened my other checking account a few weeks before. That triggered a score lowering. I say apparently because actually no one could give me an explanation of what the issue was ,or why it was low or decipher the report or explain even what CHEX system was anyway. And... there was nothing to do about it, no way to correct or redress the issue. Nothing. Worse, there was no apparent interest in my problem. I was just given numbers to call that led to automated replies and told I could wait 3 years for the issue to clear up. Not the least bit practical for someone trying to start a business in a new town! Not the hometown personal service and care I was looking for in a bank. So I went to Tri City NB where I got it with ease. So far love the place. I don't relish writing bad reviews. But in this case the bank has caused harm. If this is the way that issues are dealt with internally it has to be reported. I really wanted to like this place. But I might just have well have been working with Chase or a mega bank, where come to think of it, I probably would have been better treated.

Absolutely terrible customer service. My credit card was stolen two weeks ago and they still have not sent me paperwork to have the charges disputed. Then they told me I need to pay the bill!! Lack of urgency and response. Don't bank here.

The only place I know where it takes someone 15 minutes to count less than a grand in cash.

They published a very misguided car buying guide. They may be a good credit union but slandering an industry is not a good way to promote your business.

Consistently helpful, friendly, and competent services delivered by staff! I have had an account here for over a decade. Usually we go to Rapids Drive branch.