Educators Credit Union N Newman Rd, Racine

Top notch outfit with very intelligent, motivated and friendly people. Any problems pop up they handle with utmost professionalism and courtesy. Never had a problem that couldn't be resolved. Employees promote their business outside of the work environment. Love credit unions, especially this one! Great interactions always. Highly recommend ECU to anyone.

I'm not exactly sure what happened with this whole entire credit union, but I'm disappointed. I have been with this credit union for almost 12 years and I enjoyed it on up until they stopped 2-day early deposits which was years ago. I could bypass that because there are other banks that offer that service that I could have went to but chose not to because Educators was my go to for almost everything. Recently, I have been noticing fees coming out of my checkings account and unauthorized transfers from my Savings to my Checking thus putting me into overdrafts and into the negatives. I never sign up for overdraft protection from any bank. This is not my primary account anymore but I kept money in my savings and planned on eventually opening a ROTH IRA. After this, I don't want to. I'm just going to take most of my services to Huntington Bank. Maybe they'll go under new management and get it together, but not by the expense of me.

This credit union is the best! Very helpful and all of their staff are very friendly and polite. They are very helpful with your finances.

Wouldn't be at any other credit union. I really appreciate the wonderful help you can get. Keep up the great work.

Never banked with this institution prior to a refinance on my primary home. This process took 2 months to the day to complete, with no home inspection required. It was a painfully arduous task with more than 5 different employees involved in this process. 6 employees if you count the woman who invited my wife and I to sit at a makeshift table between the two sets of doors to enter the bank for the closing. Bushleague, bullying, lack of communication and finally outright comical. Do yourselves a favor and refinance with a fly by night internet lender based out of Mogadishu for a better experience.

Very pleased with my visit today. Yes the drive through line was long but I made it up to the window fast. I was helped at this location where another ECU location would not help me (with a simple request). Very pleasant and wonderful to deal with. This will be my go to branch from here on out.

I have been a member for nearly 25 years. I loved the service for the first two decades, but as they have grown and expanded, things have been more difficulty. Phone wait times are often long, and in-person wait times are not much better. Getting a car loan is an archaic process that requires you to go in with a title which complicates what has been an easy process at other institutions. I appreciate fraud protection, but whenever I leave the state I have to call them so that my cards don't get blocked. I learned this while trying to get my rental car in Orlando and ECU blocked my cards. They also randomly blocked our Planet Fitness recurrent billing in April of this year, despite the fact that they had been successfully charging my fees for the past year plus. This resulted in fees from Planet Fitness that PF eventually waived for us. Update June 2019, they blocked another charge. This place is so annoying.

The customer service here is pretty good, I enjoy coming into this branch because it isn't too busy, and you can actually talk to the bank tellers face to face, which is a lot better than the screens they use at the other branches. The BIG negative however, is that they have lost paperwork that I have came in and signed not once, but twice. And this was important paperwork for loans that dropped my credit score a lot. They did nothing to fix this, as they told me I should have taken care of the paperwork earlier (I signed the paper at least 3 weeks before the deadline), I was unaware they had not turned it in to the right people until I checked my credit score. The latest issue happened a few weeks ago, and luckily I followed up, because they lost the paper again. Luckily I caught this before it was too late.

Save your time! And put your money elsewhere! Most of the loan team just don’t care! Leadership is a joke! The drive up is slow!! And when you do get helped you have to yell because the kids working can’t hear or are to lazy to work! I couldn’t even deposit money into my account because they couldn’t enter in my account number right! How!! Laziness that’s how!! NO I DO NOT WANT YOU TO CONTACT ME. TO JUST DO NOTHING ABOUT IT!!

I've been a member at this bank for several years now, and the customer service and experience has always been positive. Today, I was especially impressed. I stopped at the location on Washington Avenue in Racine, and the virtual teller, Jose, was awesome. He was both personable and professional, and I could tell he was sincerely interested in how my day was going. He also informed me that I might run into snow on my drive to Madison based on what he had heard from members in the Milwaukee area. Keep up the great work, Jose!