Education First Federal Credit Union Drive, Beaumont

I love doing business with Education First at our Silsbee location. Cindy was a lifesaver for me this week because she helped this untechy senior citizen get signed up for on line banking. I could not do it on my own. I am so grateful for her patience. Hopefully I can manage it now, but she said to call her if I have any trouble. Love EDFCU!

My experience with education 1st has been wonderful. With the help of the employees there they make you feel like home. Jessica was extremely helpful in expediting the loan I took out. And Trudy was very very wonderful. I would Refer education 1st to anyone that need it there assistance.

Very disappointed with the Beaumont drive-thru services. Been a member over 40 years. Been sitting in line for 30 mins so far and still no movement. I have not used this Beaumont drive thru location in about 30 years. I am very thankful for my small town Brookshire Brothers personal service. I understand the challenges that Covid 19 has presented, but you should have tellers for Every drive thru lane. This is unacceptable.

So disappointed in Education First. I am new to the Beaumont area and was recommended to bank here. Since covid, the wait times for a drive up teller is horrendous. Plan on waiting at least 45 minutes or longer. They need to re-evaluate their procedures.

I am very disappointed in this institution. I have been a member for over 10 years. I do most of my banking here. Recently I had the misfortune of incurring 6 - $27.50 charges ($165.00) in overdraft fees. This was after a holiday and unfortunately I made a deposit that was one minute and a few seconds too late (9:01 am). I was not allowed to speak to a branch manager to see if she would perhaps give me a one time courtesy of removing some of the fees that I incurred. But, instead was told only one fee ($27.50 out of the $165.00) could be removed. I was told that it was up to the branch manager's to remove any more of the fees, and of course I could not speak to her myself. Needless to say over 10 years of banking, loans, and credit cards was not worth more than $27.50. I realize that the late deposit was my fault, however, I thought that I would have received a lot better customer service for my years of banking with them than this. I see where another customer on these reviews had two fees removed, so they could have done more. I am now in the process of removing all of my money and began banking somewhere else. It probably won't matter to the credit union because I see that my business was not that important anyway.

Card was skimmed at a gas station without our knowledge and charges ran up. Fraud department was little to no help and refused to refund the fraudulent charges. Charges were made hours away from where we live while we were at a school event for our child. Sad part is we have used this FCU for over 25years.

My husband and I recently opened an account for a new car loan. Education First was quick and went above and beyond to make sure my husband and I were satisfied. They had the lowest interest rate around!

Sadly, I can no longer recommend this credit union to anyone. I'm beginning to believe there is nothing they can't do wrong. Mishandled transactions, constantly having to change debit cards, bogus "security" flags causing transaction declines, inept member services reps, inefficient branch operations (slow, slow, slow), intrusive tellers, rude phone agents who are clearly bothered that you called, defensive management who make it obvious why operations have fallen apart. We've already moved our primary household and business accounts elsewhere, and as soon as all loans are paid off we'll be severing our relationship entirely. They just can't get it together.

Love the branch in Silsbee TX ez and fast and friendly faces. Have been backing with them for over 35 yrs, thru name changes, buy outs etc. Just need to give credit cards to loyal long standing customers. The debit card is OK and used as a Visa or MasterCard but need a loyalty Visa with credit limit imo. Thanks wishing for a branch in Lumberton next. And the app to take pics with our smart phones and deposit like Mobile credit union has.

I was at this bank from 1980 until jan. 2011. and loved this bank. I have always had disability insurance with them CUNA. remember that name. then in 2009 I started having storks back to back 3 of them. but soon found out CUNA only pays 80% of the note and 80% of the gross. it took all my savings but I paid off a $40k 18 wheeler a couple motorcycle and a camper. but I couldn't pay off my 07 ford. I begged them to work with me. they wouldn't. so I had no choice but to give the truck back. now they have put a judgement against me. if I had known that I would have took my cash and went to a new bank and told them to come get it all. because my credit is now back up to a 650.I cant get a loan even with a co signer. i'm getting better and want to go back to work but I cant because of them.