edU Federal Credit Union W 6th St, New Castle

Wish there was an option for 0 stars. Nobody answers calls and when they do respond to emails they don’t answer your questions. My wife was approved for a auto loan but was not told what the rate was. She has reached out of 6 different occasions and finally got a response today by someone who advised “our rates are on our website” which was incredibly helpful given the rates on their website were noted “as of 2016”. I am quite sure rates on changed in 5 years. Look elsewhere for a credit union more in tune with wanting to drive a positive customer experience!

Absolutely horrific service. My wife who has taught in DE public schools for 9 years called and got nothing but attitude from the person who picked up the phone. Asked questions...got more attitude. She asked when they opened to inquire about an auto loan, then showed up only to wait in line for over an hour to be told that she was supposed to make an appointment ahead of time to talk about any loans. Yet the person on the phone never mentioned that. Such an embarrassment to those who teach our children and serve the people of Delaware. This pretend "credit union" should be ashamed of themselves.

This place is a joke. Their secretaries have been horrible and clueless to what they should be doing for the past 3 years. Their loan people aren't coordinated with each other so I have had to re-submit papers multiple times and remind people of what my rate should be at vs what the next person was going to give me. Their tellers are awesome and that's about the only plus to this place besides you being able to get a decent rate on a new car (if they don't forget what rate you should be at). Thats the only reason why I would open another account with these guys ever again.

Seriously cant wait to switch my direct deposit from here to an actual bank or better credit union. This place is terrible you can never conduct business no one answers the phone and they require appointments which they can never accommodate your schedule. Time and transactions move to fast in our modern world to deal with their slow and careless actions .... do not do service with them

The worst bank I’ve ever had to deal with. It’s one thing to have fully automated systems and little operator assistance, but it’s another to have literally nothing at all.

Outstanding customer service, friendly staff that goes above and beyond to help your financial needs.

Fast and easy. You can access from anywhere. If you are away from home, you can withdraw money at any Federal credit union.

No one is ever at their desk when you call!