Eaton Community Bank S Clinton St, Grand Ledge

Their new web site is ok if you don't mind being randomly locked out of your account. The customer service here has taken a real hit in the last year or two. Once upon a time the tellers knew who I was when I walked in but that's become less frequent with their high turn over which every business seems to suffer from anymore. Recently even the teller I do recognize refuse to acknowledge my state and federal government id. The last time I was in they treated me as if I was stealing my own identity. After producing 2 photo state id's and Department of Homeland Security id they quizzed me on all my personal info followed by something to the effect of I guess its you. Extremely insulting and offensive. I tried to switch to another bank recently but their customer service was just as poor and they didn't offer a service that EF does, which I use often, so for now I'm stuck with them.

Great staff always very helpful and patient. Atm seems to be down often

Rude people and the ATM is out dated and broke a lot so I highly recommend any other bank and avoid this place at all costs.