LAFCU N Marketplace Blvd, Lansing

If you are thinking about joining this CU, think again. I have had several problems with their Debit system. I switched out of my old CU because of their overage charges, but now am faced with the opposite problem. I have plenty of money in my checking, but am not allowed to touch it. I have bills to pay, groceries to purchase and gasoline to purchase for my car, however I cannot touch this because I tried to take out a money order for rent. I called and talked to someone who said it would be ready by today to use again, but here I am with my thumb up my ass getting screwed. Beside that, their debit limit is set by MasterCard, not by them, so even if you call LAFCU, there is nothing that can be done. I am absolutely IRATE that I chose LAFCU.

The wait time in the drive thru is absolutely ridiculous. I am sitting her for the 3rd day in a row with almost 2 hours worth of my time completely wasted. Starting to think of closing my accounts.

Not very personable. I walked passed several staff members as I was making my way to teller line. Not a single staff member greeted me. This was my first time visiting and I was quite confused. The place is not labeled well. The teller is an atm looking machine. You also don’t talk to the teller face to face. You have to talk through a tv screen. The woman on the other side was quite rude. I won’t be back.

I have been a member since 2018 and if I ever had a issue with my account I could always call and get the problem figured out while taking in the phone keep up the good work everyone.

I made an appointment over the phone super easy took a few times but someone always called me back. They came right to my car on time and were super friendly helpful!!

First time here. Not impressed. Waited 5 min for receptionist then another 20 to speak to an actual human. Not friendly at all. If this woman smiles her face might crack. This place was recommended by our contractor. Otherwise we would just walk out. Horrible place.

Security guy creeped me out. Told me to get off of the field because someone will come run me out. Lol could have asked me nicely and not threaten me. Just chillin with my dog.

Every time I come the drive thru is so slow I spend at least 20 minutes waiting. Today I waited for 20 minutes to get to the ATM to be told transactions are unavailable. I dread going to this bank.

I've dealt with this branch on a few occasions and have always been treated with the upmost respect. The staff have always been polite and very helpful.

Drive thru is horrible . If you have a hour to kill be second in line . Just add another hour for every place in line there after. I am writing this at the 40 minute mark of my wait.