East Texas Professional Credit Union (ETPCU) E Loop, Longview

My 17 year old daughter went to the Gilmer branch to open a saving account for her scholarship money! When we got there they asked for DL and SS cards. I had all mine and my daughter had her DL but not her SS card but knew her number. A man that was not helpful at all tries to help us. I told him if it couldn’t be in her name then just put it in my name since I had the required documentation. He said NO! I then said excuse me?! Confused 🤔 He said he needed he SS to run credit! Here is the thing she is 17 and has NO credit! Austin Bank and the New CUTx opened an account without the SS card! We will not be back and the man was very rude and not helpful at ALL!

I have been banking with them for almost 3 years now and they are the worst especially the Gilmer branch. The one in Longview isn’t know better.. Time to go find another bank unfortunately. I would recommend when searching for a bank check reviews first. Just my opinion.

I would give them 0 star. They hold your money and charge you a fee. The app tell you something totally different. I been with this bank for four years. I think it’s time for me to find another bank.

I have delt with a few people here at the Longview branch on the loop, and NOBODY makes you feel like a valued customer like Mr. Eric Rodriguez does. They do have great benefits and he has done an awesome job doin everything I need. To get the full on great customer service experience I recommend you ask for Eric. This 5 star review is for Mr Eric

I am looking for another bank after going here for almost 16 years I been with them since I was 15 and the last 3 weeks they keep posting payments then days or weeks later putting it back in my account and taking it out when I have low money and cause me to go negative and noone is willing to help me figure out why this is very sad cause I always loved this bank but now they are unwilling to fix there mess up its not even right this is somthing they need to fix and the people in customer service told my wife we should have more money in the account to cover our bills completely unprofessional considering iuse to be able to actually talk to my banker if I had any questions and she would bend over backwards to explain or fix my issues

0 star review. I have this bank for around 3 years as well as I'm on my third loan as a credit union strictly thier rates for personal,home and auto loans are the best around but thier banking is absolute garbage as well as thier credit cards. I got charged a late fee on my credit due to payment system issues the bank agrees that it was paid and the fee should be removed on almost 7 months later it still isnt removed. I went to deposit money to pay my loan via the drive through for the machine to take 60 of the 90 dollars. They said they would get back in touch with me Friday it's been two weeks and nothing. The atm has also eaten my room mates money as well. Then let's talk about the large amount off fees with this bank I have never had at any other such as a overdraft fee on a account that has no overdraft protection. When I asked about it they said it's because my debit card processed a payment while negitive somehow and refused to waive it stating it's my financial responsibility. Tl:dr The atm will take your money and they wont credit it to you. They have multiple fees and once they waive one of thier ridicules fees they wont waive another. Dont get thier credit card because its third party. Garbage bank and garbage service. Since I moved to Chase I have had no issues so o would suggest doing the same. They give you 200 bucks for signing up with direct deposit anyway.

All the ETCU is a careless company who all want is money we are going through tough times and they don't give a shit🖕👎😡

I really like having them as my bank. they look out for you, make personal calls to make sure all is good. complete followup on everything you do. people here are always nice they go out of their way to help you anyway they can, even if they have to send you to another company

The last few years I've had a lot of trouble with them. The short of it is, my card gets compromised 2-3 times a year it seems, and they can never remember not to shut down my card for international travel, even if I call 2-3 times before leaving and have them make a note of it. They locked my card while I was in europe, leaving my wife and I without most of our funds for our honeymoon for days. Not to mention, it took getting my card compromised for them to actually change my address associated with my account.

Marshall Tx staff is really nice but here over the phone the assistant manager I’m guessing has no sympathy for people struggling or in a bind. They really should be more understanding due to the covid and everything jobs are not doing so well.