Dwayne Lane's Chrysler Dodge Jeep Ram Evergreen Way, Everett

Go see Luke Millar if you want a great truck buying experience. Luke is friendly and approachable, and I didn't feel pressured to buy more than what I wanted or needed. He helped my husband and me find the RAM with accessories that suited us. We walked away with a great price, awesome service, and an overall good feeling. Luke will take care of you - go see him!

Tom Sneddon at the Everett store, was great from the beginning to end. I called a day early to make sure the truck I was interested in was still available. He told me he would let me know if it got sold before I could get there. He met me at the truck when I arrived and worked with me to get the price I wanted. Great service, great experience!

I sent my jeep there because I did an engine swap and had some issues hoping that there would be some knowledgeable techs there but they just hooked up a code reader and read it to me instead of doing any Diagnostics. Also communications was poor.

Very courteous and professional staff. All work performed in timely manner and per my expectations. Pricing was reasonable and one repair item was covered, without hassle, by the vehicle's extended warranty.

Customer service was absolutely terrible. The young guy with the long hair that Is supposed to check you in at the service department pretends he cant see you. He didnt acknowledge me at all. So I walked passed him and there was a service tech just standing there and 3 people behind computers on the phones... not a single person made eye contact even after I asked how to get someone's attention. All of them were awful. So rude.

I brought my new wrangler in 3 times for a variety of small repairs in the first 3 months, the heater being the most serious issue. Last 2 visits were both 2-3 weeks long. Mason told me after each visit that my paperwork wasn’t ready and wouldn’t be ready until the next visit. After 3 months I finally received my paperwork and saw that only a few of the repairs were noted, which were very short 1 hour or less jobs. The heater, according to Mason, had supposedly been the cause for the vehicle to be there for so long, as there were a variety of parts replaced (I have voicemails and text messages of Mason discussing these). After 2 weeks of waiting for Mason to call back regarding this, I end up calling and finding out he quit. I then scheduled a meeting with John West, the service manager. He told me that he believes Mason lied to me about a majority of the repairs done, and said he had done similar things before. (My thought was, why would he let him continue to work there?!) I opened a case with Jeep. My investigator never received communication from John West. Only one email a month later with a question mark, that is all. The investigator also filed a task report, which was supposed to go to cooperate. He never heard back. I will never be back. Beware this establishment.

Bought a used Jeep from this place and ive had nothing but problems so far, I've had the car for about a month and already found multiple issues (one of them a safety issue). What is Dwayne lanes response? should have bought our over priced extended warranty! The car is a 2014 i didnt think it would be falling apart already. Last time i buy from this dealer and last time i buy an american car.

We are return customers to Dwayne Lanes Chrysler Dodge. We appreciate the quality service and personal care that we have been given by all the staff in sales and service.

Have not purchased a new car in years - and that was obvious. While we loved our saleswoman at Dwayne Lane's Everett, we fell for deceptive advertising on June 26, 2014! We reminded both the saleswoman and the gentleman who completed the final paperwork of the eprice we had been given, but were told there were military discounts we didn't qualify for that were stated on the eprice. While some of the paperwork emailed to us by the dealership does have an asterisk with discounts stated, our eprice does not. The email clearly states "the price we can offer you is" with no asterisks or explanation anywhere on that paper. Vin#, color, etc. are the same as the Caravan we purchased! Why didn't we walk? We did not have the eprice paperwork with us and doubted our memory. Thought this was an honest dealership and we must have missed the asterisk, but on returning home and checking that email we realized we had been deceived. While that $500 we lost would have purchased a lot of gas, the more important point is the trust that was lost. Check the pricing carefully and bring pricing paperwork with you!

We were told they had a deal for us with a truck that they had in the lot. When I got there they couldn't find the truck, but they still ran my credit and told me that they would be calling me back the following day. I never recieved the call so my fiance called the salesman to tell him we weren't interested anymore for two reasons: A) he lied on our application about my proffesion and said "eh we can change it later its no big deal" and B) when my fiance contacted him he argued with him saying that he went out of his way to get us this deal and that we don't know who we're dealing with. If I could give this place negative stars I would in a heartbeat. Don't go here it's litterally the physical depiction of a sleazy car salesman.