Diversified Members Credit Union E Jefferson, Detroit

Not a good credit union at all ! This location specifically is horrible . They deposit my check into someone’s else’s account twice ! I had to wait two days to get it put into my account. The staff is horrible and have horrible attitudes .I would not recommend

Had to file a formal complaint against this credit union with the NCUA. Their ATM miscounted a deposit and they have not refunded me they money that was stolen. Customer Service and their ATM Department are of no help. There should be a better protocol in place but unfortunately they only rely on machine automated report. Seeing as the machine already miscounted the amount of the deposit I don't see how the report would be anymore accurate than that. Do not bank here whether this is your direct institution or not. The cost is not worth the risk.

My experience was amazing. I really learned a lot about starting and building credit. Kathy is a great Financial Coach!

I opened an account because I was seeking a lower rate on a credit card and was entertaining a possible auto loan. I have a credit freeze so I was sure to lift it prior to applying. The rep opening the account had a hard time pulling my credit report. I was told that it was still locked when it wasn't. I literally had to go home to fwd her the confirmation that the freeze was lifted. Why? Anyway she was able to open the account later that day. I submitted both apps and was contacted like a week later by a loan officer while at work. I called her back same day 2-3 times and the following day and could not reach her. Each time I received VM advising that she was out of the office. At that point I already knew that I wanted to work with someone else, but when I tried to contact another rep I was told that I was already assigned to a loan officer... basically obligating me to work with someone who I felt was not on the ball. To my surprise this rep was able to get my loan officer on the phone! The very person I could not reach. This lady lied stating that she had sent me multiple emails requesting documentation. I verified my email address and she insisted that is where she sent them. I received nothing. This is 2019 mostly everybody's email is linked to their phone. I knew she was lying right away. I asked her to provide me with her email address and sent her an email confirming that I had not received anything. I also asked her to send me whatever was necessary to complete. Not only did I not receive any documents, she didn't even bother to reply at all. To top it off I opened my account about a month ago and never received my debit card. I called about that today and was told that it was returned to sender, yet nobody bothered to call. I REFUSE to chase down anybody to give them my money. Closing account and banking with Ally. Poor service. I expect professionalism

Great rates! Just used them to finance a new car. My credit isn't terrible, but not great either so I was very pleased with the rate, especially since they were able to beat the dealership by nearly 3%. The staff is friendly and always helpful. Proud to be trusting this institution with my finances.

During the past year we all wondered "What's next", as a member of Diversified they never closed their doors. They went beyond customer service to accommodate their customers. I appreciate the one on one service that I would receive.

The hours are very inconvenient. There are never enough tellers to get you in and out. They use to operate like a credit union focused on their members but not anymore. Ive been with them for about 7 years because my father who is a retired City employee is with them. I've had several loans paid off ahead of time but applied for a car loan and was offered 16% with 15% down. Ive been with Public Services Credit Union and GM financial for 1 year and was offered 5.9% with 0 down. The experience the last 2-3 years has been pretty sad. I guess I was hoping it would get better.

Denise Pearson helped me with the coin machine after it stopped working.. she came immediately and went above and beyond to get my coins counted! Thank you DMCU!!

I had a very positive experience, erica jackson, was very respectful and helpful, and curtious and always there to help thanks so much I look forward to doing business, with dmcu.

My 6 yr old granddaughter frequently wants to visit DMCU Clawson, we both love Rachel.