Ally Bank Renaissance Ctr, Detroit

ALLY absolutely is the worst I have ever dealt with. yeah good rate, but try to get some help on the phone and you get habib from sandstorm who knows where? Had a job change and pay reduction called 2 times for a refinance. transferred 2 times each call, then told I would get a call back from a specialist. that never came. called for a payoff figure 2 times first time guy ( habib) did not like me and was on hold for 10 minutes and no one answered. 2nd time they hung up on me. last time I had to stop the lady from rambling to tell her I wanted a pay off figure. FINALLY got it. I will Pay a higher interest rather than use ALLY ever again.

Don't use bill pay. It sucks. Customer service is only capable of reading a script and not thinking for themselves. They also utilize some stupid service called "pop money" to makes transfers. Took SEVEN days to do a direct transfer (bank to bank), with routing number and checking account number. This type of transaction should take no more than 2 hours, not a full week!

Poor customer service. I had called to extend my lease and was informed that I would be charged an extension fee. I looked through my contract and it wasn't in it. I called to speak to a supervisor who might I add was arrogant told me there wasn't anything he could do. If I didn't want to pay it I should return it. I lease 2 vehicles with this company not to mention the 10 previous leases. I'm so done with this company and their poor business conduct. I will be taking my business elsewhere.

Have not been here physically but I called customer service 3 times because I didn't have access to my account and I needed the money on the same day. The first 2 people said, "We'll contact you in 3 days. We don't have enough information to help you right now." The third person gave me access to my account on the same day and offered to help me change the account settings.

This bank has great rates, but other than that BEWARE! They say they are concerned with your security and privacy, But they refuse to stop sending my social security number and other private information to a 3 year old address, that we did not provide to them for this account. Such a simple request for our security, but they will not do it. !!!

Absolutely terrible company and customer service. Do not finance a car, house, or anything through them. Cannot count the hours wasted trying to talk to someone here only to be hung up on. Not exaggerating, I have never dealt with a company this bad. 0 stars

Terrible, terrible, business! These people are rude, vindictive, and do it with a smile on their face. Ally Bank should not be in business. We are reporting them to the Better Business Bureau and I strongly urge ever other person who posted negative reviews to do the same.

I DO NOT RECOMMEND!! My boyfriend and I are financing a car through them and they keep increasing the price for no reason. When you call them out and they don't get what they want they will start calling your family, even when you didn't give them their number!!

I paid my car off and requested the title nearly a month ago. I still have not received it. When talking to a representative I was informed that they sent the title with them listed as a lien holder still. Now they refuse to send another title that is clean.

So I've had this account for two days and let me tell you this is super sketch. Like, really sketch. In the past two days alone, my password has had attempts at being changed like 5 times. My phone banking PIN was changed. I had nothing to do with this. I didn't try to change my password, I didn't try to change my telephone banking pin. Called the bank to express my concerns of being hacked, and apparently "loss prevention" is changing my password? Loss prevention is trying to hack me? That's really weird. So basically I'm being hacked within like two days of having this account and now I have to close it and they're making it a huge hassle. Still trying to get on the phone with "loss prevention" to figure out why they're changing my password and my pin numbers of an account that isn't even a week old. Good thing I haven't even gotten the chance to put any money in the account :)