Dime Community Bank 46th St, Queens

Horrible customer service. I went to withdraw $10k from my account. They told me 1st Only 5k is possible today. Then they said 10k is fine but I have to wait for 1 hrs. I’m a responsible account holder in Chase & CITI bank for 11 yrs. never experienced anything like this.

I haven’t used Dime bank since 2017, and a while ago I was looking into old files and found my old dime debit card, so I went to the branch with not much to expect. To my surprise the staff there is still friendly just as I recall, especially Dolly, who made my experience one to remember. Dolly remembered me from 2017 and welcomed me back, she went out of her way to check on my old accounts and deactivated my debit card, she provided so much information and left nothing out. Her attention to details and hospitality are rare qualities to find. I’lol be doing a lot more business with Dime bank now.

I have mixed feelings about this bank in regards to their customer service in the past but had nothing but good experience with Dolly the assistant branch manager. She has always tried to solve every problem. You can count on her to follow up when necessary Very caring. Thank you Dolly for your great service.

Used to love this bank. I've been a customer here for well over 15 years, but in the last year new people have been brought in to work and it has truly brought the place down! With the exception of a few people that have been working there many years and are very kind and knowledgeable, these new employees are rude, have no personality whatsoever and do not know their job even though they think they do. Management as well is horrible, and is no better than the new employees. Sad to say I will be bringing my business elsewhere as it is clearly no longer appreciated here.

Waited for 45 minutes for the customer service representative could not get any service with the new employees. Before leaving on the second day I ask Cynthia for help while no one was waiting at that time she told me “ I can’t help you now you have to wait” then she signed off her computer and walked away. Not a good customer service at all.

If I could I would give this bank zero stars. The bank stole all her belongings in the safe she used. The branch manager was not helpful. Horrible or no customer service! Did some research this is not the first time Dime has stolen customers' items from safe box!

This is the WORST BANK, worst customer service in person or by phone. Don’t open an account with this garbage cause they don’t care the customer.

this people sucks , so stupid I will never return to this place. don't waste your time here they sucks