Define Mortgage Solutions N 48th St, Phoenix

I found that Define Mortgage Solutions handled my refinance in a very professional manner, always keeping us informed as to its progress. It's worth considering if you plan to refinance.

Omar Mejia is MOST helpful and competent which sped the process along so well.....Thanks Omar.....Very professional indeed!

Very poor customer service. It took 5 months to have our mortgage refinance done. I could never get a straight answer every time I got in touch with anyone at Define Mortgage. There is no follow through. After complaining about it, they told me our file was set aside and forgotten about. Just unacceptable. I would not recommend them to any one I know.

Was made a top priority for the refinance process and the communication and attention to detail is top notch. Will never use another company besides Define Mortgage Solutions for refinancing or purchasing a home. Thank you!!

We had a great experience with Tyler during the home buying process. After working with a broker for months prior thinking we had everything set, we decided to reach out to Tyler and define to have a 2nd set of eyes. Long story short, we are happy we did!

Working with the people from Desert School has been a pleasure, the people I have dealt with are all very friendly, and always polite. If I had a question, they were very prompt with an answer. If I have to go into the bank for some reason the people there always have a smile, and are ready to help with my needs.

We had many questions which we thought were not so smart ones. But everything we asked was answered. Very patient and friendly staff. Quick response times and we were always in the loop. Courteous and professional attitudes. All of our refinance needs were met!!!

I really wanted to work with a credit union when I purchased my vacation home in AZ. I contacted Define and I was clear that I was self employed as I went through the pre-approval process. Communications were poor and often unclear. They ultimately declined me even though I had a credit score north of 750, more than a 20% down payment and I have owned and operated my business for decades. Their a ability to deal with someone like me was non existent. Unless you fit a very vanilla formula give them a pass.

Overall a great experience and opportunity to work with this group! Truly appreciate all your time and efforts streamlining this process.

Colton is amazing to work with, he makes everything look so easy. He has always been a true professional and very prompt in everything he does.I have been working with Desert Financial since 2005 and they always go above and beyond what is needed for a member! I highly recommend Colton!