David Arce - State Farm Insurance Agent E 12 Mile Rd, Madison Heights

Tomica Hodge helped me out with my renters insurance, and she was very helpful and informative, not to mention quick and efficient. I cannot recommend her and the rest of David Arce's team enough to anyone else who is looking for insurance of any kind. Thank you Tomica!!

I spoke with Tomica Hodge on the phone yesterday and was greeted with nothing but fast friendly service. My issue was addressed, handled and solved in less than 10 minutes. All over the phone. She even found a better payment solution for us. Thanks for your hard work Tomica. We appreciate it!

What a perfect Agent you have in Tomika Hodge . I have been with Ralph A Mack’s State Farm Insurance for Years. From Car Insurance to Apartment Coverage as well. Just when I thought everything was going as well as I could.Tomika said maybe I can help you get a better Price on your New Car Loan and Lower your Interest Rate.Sure enough she did thank you so much for all you help .

I was helped out by Sue Cain. She was awesome. She answered all my questions and got me a great deal not only on auto but on home and life insurance. If you're looking for insurance please go here and ask for Sue Cain.

Was never called back EVER. Followed up with Matt multiple times and was given no resolution. Between the call center and working with 2 Agent offices to find a resolution none was given. I will unfortunately be leaving statefarm and never going back I recommend you do the same.

Very poo customer experience. All he cares about is your money! Once he signs you up for insurance, he won’t return any of your phone calls or emails. My monthly bill double after the first payment. DO NOT SIGN UP FOR INSURANCE THROUGH THIS AGENT!

Their incompetence caused me great inconvenience and money last May. And then AGAIN last month, when I cancelled my motorcycle policy because the weather is getting cold. I was told (by two employees, one was actually a trainer, who SHOULD know what she's doing!) that my following month's premium would be $95. But when I went in to pay it, they changed it to $125. I got some malarkey about proration. I was never told about this proration when I signed up for the policy OR when I cancelled it. They waited until i came in with just enough money to pay their quoted premium, to raise the price. Furthermore, I just got off the phone with the owner, DAVID ARCE, who very kindly said, "there's nothing i can do about it" Of course, there was. He COULD have honored his employee's quoted premium, but rather than eating the $30 to keep a customer happy, he seemed content with letting me take my business elsewhere! Which is EXACTLY what I am going to do. Alas, he will no longer be a pain in my ARCE! State Farm- yes. DAVID ARCE- HELL NO!!!

So displeased with the customer service I received today after being with them over a year. My rate increased an additional $200 per month due to their deceptive practices!!!! And I was basically told oh well too sad, also promised a call back from the owner, which never happened. I will absolutely make sure that everyone I know is informed of what happened to me. Don’t waste your time and go elsewhere!

Dave Arce’ s State Farm office has been very professional in handling my policies. My agent Matt Gunn is responsive and prompt in meeting my insurance needs.

Received a quote and the staff was very nice and helpful. Went above and beyond to answer my questions. Very knowledgeable. Would highly recommend this Office to anyone looking for Insurance.