DATCU Credit Union US, Aubrey

I really wish there was an option for zero stars. If ever there was a group of useless people this is it! I had initially come to this bank for a personal loan. When I first asked about a loan, my credit was good. The person from personal loans had suggested a home equity line of credit for an even lower rate, so I went that route. Liza Tyrer, from the mortgage division, took nearly TWO months to figure out house was not eligible to use as collateral. Months earlier, she essentially told me it was a done deal. By the time I tried to go back and get the personal loan, my credit had dropped being that I had to put some of my tuition ($2,500) on a card. I had asked Liza if that would be an issue for the home equity line and she assured me it wouldn’t. Needless to say, I was not approved for either loan. So there’s that story. Yesterday I decided to go to the branch to try to deposit a check that was a bit of a challenge due to the layout of the check to deposit via mobile. I was hoping that I wouldn’t have to make the hour round trip drive to Denton to deposit it at my regular bank. When I got there I was pressured three times to take a photo by a male teller. After insisting that today wasn’t a good photo day, he proceeded to “verify“ my identity by means of asking me a number of different personal questions. Because apparently my photo ID was not sufficient? Finally after about 10 minutes of being grilled and questioned, he told me that he was not able to cash a check due to the “history” of my account. Really? Apparently, it was too short of a history. Yep, I was trying to con them by cashing a $256 check. So let me re-state that these people, and I mean these PEOPLE, every single last one of them, are USELESS!!

You have to be Coo Coo to use Datcu. Worst bank policies and customer service does not exist. Long home times only to be transferred to another person that's clueless. Go In person they're still clueless. Online banking is always down. I wouldn't recommend unless you like dealing with incompetent people.

So a DATCU rep had made a mistake causing me to incur fees. We are human, mistakes happen. How I was treated when I brought my complaint to the Aubrey location is what keeps me as a customer. You are not an account number with DATCU, you are a person, your tellers are real people in your community that care. I feel good when I walk in the lobby and am greeted my familiar smiling faces. Special thanks to Kim who quickly handled my issue with professionalism and speed.

Not organization friendly. Originally communicated "no fees!" And now charge ridiculous monthly fees for our non-profit group unless you meet a laundry list of crazy requirements. Their communication on the fees and processing for checks is also non-existent. I consider moving my personal banking over to them to have my business all in one place, but no chance now.

Unmatched customer service, very friendly and helpful. Provide various services such as auto loans, IRA's, mortgages, checking and savings accounts, credit card, debit card, mobile banking. If your looking for a new bank or credit union, look no further than DATCU Customer since 2010

I’ve been a customer for over 20 years and have had a wonderful experience. Friendly staff, great rates, and they provide almost any service you need. Mortgage refi was a breeze!

Just as good as the other branch offices you’re very professional another job and always kind and courteous love banking with them