PointBank US, Aubrey

I’m very impressed w Point Bank! I am a new customer with them because of the service and treatment I’ve been given here. Amanda and Linda have welcomed me as a new customer and treated me like a VIP instead of a number. I love the personal touches they give and am a very satisfied customer.

I have been a +25 year long time client of Point Bank. They are the best small town bank with exceptional customer service. They know me when I walk in the bank and greet me every time by my name. Karen, Maria, Amanda, Victoria are my go to ladies for any needs I have. I say no to corporate entities as much as possible as I too own a small business. Support small & local, support Point Bank. ❤️

Ive been telling myself for years to switch to Datcu, but never do. I guess i like the disappointment? Machine teller never works, they have perma closed all of the lanes but 1, so if it doesnt work, you gotta wait. Also when you point out that the machine isnt working, they get defensive and rude. Unprofessional and continuously frustrating to bank with.

My experience was very disappointing. The bank had one family being serviced but no one asked to help or how they could help. I waited 10 to 20 mins while everyone in their offices turned their heads when I looked at them. A man and a woman walked in while I waited and were pleasantly welcomed as they entered the bank. When I finally decided to walk out the lady who greeted other customers while servicing the family (her desk is by the door) asks me do I need something? once I replied yes she then asks well is it gonna take long? 🤔 Needless to say customer service is not where they excel. After reporting my experience it was suggested that it's possible she greeted them because she knows them. Evidently they dont want new customers! Aubrey is growing and employees and businesses are going to be expected to grow with it in order for people to feel welcomed. Otherwise Aubrey is going to be a tale of the america story and not in a good way. We need to be able to welcome each other and not allow biases to shut people out. Point bank get it together! This is not ok!

The Aubrey team is awesome! The level of customer service this branch provides is second to none! I would not bank anywhere else. Every time I come inside I am greeted with smiles and they call me by my name. If you are banking where they don’t know you, it is time to switch! Thank you Aubrey team for a great job!

Customer service is hit or miss. In person it's great at their Denton locations but over the phone they are more often rude than not and it's much more of a hassle getting problems solved. They have a lot of things they will hit you with a fee for compared to previous banks I've had. They did recently update their online/app and it's much better. Overall better than most big banks but I will probably switch to a different small bank or credit union.

Great bank with wonderful tellers. Morgan and Victoria are both amazing.!

Happy to hear you're very "progressive". Thanks for spending money on ads to convince me to never bank with you.

Very disappointed in the way they handled a business loan situation. The lendee was told after a month of back and forth that they would receive a loan as long as a guarantor was found, and after the guarantor sent in their financial information, it was another 2-3 weeks before a committee denied the loan request. In a meeting with the president of the bank, the lendee was told that the bank would never have approved the loan in the first place and that the lendee must have “misunderstood” when they were told they needed a guarantor. The lendee lost 2 months worth of time and effort that they could have used to find alternative financing. As a small business owner, this outcome was pretty devastating.

WhOne of the only banks around that can say that have no hidden fees on their Checking account! Always friendly and smiling faces and they even know my name! I LOVE my Bank, PointBank! :) y do you think Point Bank is best ever? Share a tip.