DARCARS Collision Center of Rockville Indianola Dr, Rockville

Excellent paint job and great customer service! Front desk has been helpful and James Yu has stayed in touch and provided status frequently. I had the rear bumper of my car fixed and painted. It turned out well. Later in the the day that I picked up the car I found out the rear light bulb is burned out. I went back and James replaced the light bulb with no charge.

In November 2021 a driver ran into the side of my car causing damage to the body and knocking of the left mirror. I wasn't sure where to go for repairs but figured that a Toyota dealership would have the best access to supplies, so I made an appointment at Darcars Collision Center. From the first moment I arrived, I knew I had made the right decision! An employee in the parking lot saw me struggling to clean the snow off my car and offered some gentle advice and support (Thelugi Prather). I was warmly greeted at the Front Desk (Raisa). Later, I had multiple conversations with James Yu regarding my car, the repairs, and frustrations in working with the other driver's insurance company. James educated me and helped me to understand the process and what I should expect. He stayed in regular contact and kept me updated on the progress of the repairs. When I asked to speak to James' Supervisor to thank him for the excellent service, I was pleasantly surprised to learn that it was none other than Thelugi! What an amazing team. I do not know much about cars. This team made a challenging and extremely inconvenient situation so simple! May car repairs were excellent! I am very pleased with the results. Thank you Darcars Collision Center .... give this team a raise and clone them!! Special thanks to Thelugi, Raisa and James, I appreciate you 😊!

They don't even bother to answer your calls, never seen such bad customer service. Kept me on hold for >8 min multiple times and once she transferred me to another line, when it was answered they guy told me he is not from Darcars collusion. Wondering is it just simply "bad service" or is she "working" for the other guy to "divert service". Darcars should investigate.

Exceptional overall service from James Yu and team. They were very responsive and very thorough with the repairs. Highly recommended!

Terrible experience one month and 2 weeks my truck is not ready, I call my self to found the status of my truck most often. This the way I took my truck home, inside is dusty look my truck is garbage and the shop.

Since the moment I took my Corolla for repairs due to a deer hit over 3 weeks ago, the shop contacted me via email and explained what was gona be the process and the timeframe for repairs. James kept me in the loop of all that needed to happen. And when my car was ready, he walked me through everything that was done. Repairs were even finished a week earlier than anticipated!!! Will undoubtedly recommend him!

The put my car back together in perfect condition!!!!! I dropped off my nissan with DARCARS for a bumper and tail light repair. I'm not great with cars, but I know they had to completely replace the bumper and realign my trunk. I had scratched paint on the side of my car as well that they repainted. I was BEYOND relieved that they were able to match the new paint to the existing paint color! Even went above and beyond and cleaned the inside of my car as well! It looked just like new and drived just as smooth (I have the sports model). I went through my insurance and they collaborated well together. Kept me up to date the whole way through. I couldn't drop off my car until after they ordered and received the car parts though. So, depending on the damage, you may have to pay your deductible upfront and leave before you drop it off. In my case, I came in and gave them my insurance claim, paid my deductible that day, but had to leave and come back about 3 days later when they called to let me know the parts had arrived. Also, my adjuster told me that the repairs would only take about 3 days, but my car was in the shop for about 2 and half weeks. Apparently the bumper was delayed in shipping or something like that. But I guess once the bumper did arrive everything was smooth sailing because I was able to pick my car about two days later

Amazing experience! The body work took only a few days and the work was perfect! The staff kept me informed every step of the way about the status of parts, painting, inspection, and settlement of the claim. Much better than my experiences with other body shops! Thank you Joon and Tony for making this as painless as possible! I am definitely glad I choose DARCARS!

Wow! The staff couldn't have been more helpful and professional. We had rear bumper damage and the work the collision center performed was the best I have ever experienced from a body shop. The paint job was perfect - our car looks brand new! Thanks to the manager, Tony, and his staff, we were also back on the road quickly! To top it all off, the price was great too! I 100% recommend DARCARS Collision Center!

I cannot begin to express my gratitude for the level of professionalism, transparency in communication and support Darcars Collision provided me during my recent claim- specifically by my estimator/contact, Ramiro G. My car was stolen and I had to go through a claim with my insurance provider for the repairs, and Ramiro made the entire experience seamless, simple and was clearly always on the customer’s side. My car required an extensive amount of bodywork repairs, and Ramiro kept me up to date throughout the entire experience. I discovered a few issues following the initial repairs, which were due to insurance and not the body shop, and Ramiro immediately followed up and contacted the insurance company on my behalf. I strongly recommend this shop due to everything the above but also because of how simple, honest and supportive they were through the entire experience. Thank you, Ramiro, and Darcars Collision! I will bring my vehicles to you from this point forward.