Daniele & Associates LLC Cedar St, Newington

I've been a client of this firm for about 15 years, for most of those years I've had good service and positive results, however the last couple of years things have changed. I've had issues with my returns the last 2 years, this year they can't submit E files. The E-file issue may NOT be them, however the firm is unresponsive to requests for information! It takes three and four emails and sometimes weeks just to get a response. Not being communicated with is the height of unprofessionalism. If I were you I would seek another firm, this one is failing. John you are so RIGHT about this firm They lack customer service and I really don't think they care They did the same thing to me!

I don't like given negative reviews for any company. But it come to a point that I need to be heard not sure if this is the best way for Mr. Danielle to here his company customers feedback. I've been a client forever. They always been so kind and replied to any of my needs. But this year with my 2021irs tax return is something to be desired. IRS can't find my return. Can someone confirm if they are still in business. I have called lots times of trying to reach anyone. It either goes to VM pit, yes leave a message or this extension is full. Other option send a email. Needless to say crickets all around. Note to Mr. Danielle. I hope you're listening to your customer.

I'm very disappointed in this firm. After filing my returns with them, I was never told that they did not e-file, only after numerous phone calls or emails, I finally got a response. How can you not E-File, when you are paying for this service, & not told that you are mailing returns back or discussing the issue with me? Meanwhile, they got paid full sum in advance before I knew of this. They never return messages, don't respond, meanwhile I'm still waiting for my returns that were sent out in February in Feb.This is not what you pay for. No curtesy discount with an apology. One star just for preparing the taxes.

Covid Compliance: All staff and patrons wear masks. They are doing things differently this year. No in house meetings. Appointmentss are via phone call or zoom. Appointment suggested for dropping off paperwork / copies. Staff is great 👍 Everything is handled professionally and through secure portals.

I've been a client of this firm for about 15 years, for most of those years I've had good service and positive results, however the last couple of years things have changed. I've had issues with my returns the last 2 years, this year they can't submit E files. The E-file issue may NOT be them, however the firm is unresponsive to requests for information! It takes three and four emails and sometimes weeks just to get a response. Not being communicated with is the height of unprofessionalism. If I were you I would seek another firm, this one is failing.

NEVER FILED MY TAX INFO WITH IRS DESPITE BEING PAID IN FULL

I have used their services for over 20 years and have found them to be nothing but professional in every aspect of my tax preparations.Thanks Paul !