Bank of America (with Drive-thru ATM) Main St, Newington

Was trying 2 pay my credit card give that bank lady my money they never paid my credit card with that money I gaved them asley toke 380 and said that machine ate the money like I am in side that bank what u mean I want my money and Noone got it lost 380.00 I been calling they don't pick up my calls

HORRIBLE! Staff doesn’t even know the CT State Statutes as they apply to a Power of Attorney. They are technically violating the law when they insist on seeing an Original with a Raised Seal……waste of time doing any business at this site…or most others as well! Being a Wealth Management Customer means nothing!

Walked in with 100$ bill looking for change was turned down because i didn’t have an account with them.

I first spoke with Ashley by phone and explained to her that my wife and I needed to make changes to our account and we were a little concerned because we have a new born and don't want to expose him to much because of covid-19. Ashley made me an appointment for the same day and got us in and out. By far the best branch near me.

Opened an account online. Made an appointment to finalize. Went into location and was ignored for an hour only to walk out. Waste of time

Worse customer service. Big line with one trailer and the manager sitting and watching. We asked her if she can help make the service faster, she just looked at us like we're nothing and said I can't. Don't really know why some people weak up early morning to go to work to do nothing. I wish I can put 0 star because I asked just for $20 change but she sent me to the line to wait 20 minutes. This place and customer service are two different businesses!!

Lost my business and personal accounts long ago will not even open a credit card with them sad. Their best quality is knowing how to charge fees and take people's money. My advice don't start or get out of their institution!

Customer service all time low! Rude from the minute I walked in the door. When You deal with people on a daily basis as a huge part of your job, pretend to be a happy person and put a damn smile on. Don’t act like I’m interrupting your day by being there asking questions!

Awful customer service. Waited in line to drop deposits for 15 minutes only for the teller to tell me she ‘can’t process them close to closing’.

One teller up front. Manger and other employees laughing and talking while a line of six people are waiting. I'll be going to a different branch next time. 30 minute wait for a roll of quarters.