Credit Union ONE E 9 Mile Rd, Ferndale

Communication skills are null after they sign you up. If you have a loan you better not have any excuses for being late... just pay! You never get same person to talk to, or return calls. Looking for a place to take care of you... keep looking!

This branch has only two ATMs, neither of them accept cash, and they have both been known to be down at the same time. Also, the staff at the front door have their head down in a computer instead of welcoming members as they walk in.

I've taken out a few loans from this location and I have been very satisfied with their service. Friendly management and staff, easy online banking & amazing rates you probably can't beat. If you need a loan, ask for Lamprini Morgan!

I submitted Bill pay on my account September 6 for my car pay off, they said it didn't go through so I took it upon myself to pay with a check, so they submitted the bill pay even after they said it didn't go through and it was originally submitted September 6 and Ford credit didn't receive it until October. 18TH. Leaving our account overdrawn.... NEVER AGAIN!!!!! WHO WAITS OVER 40 DAYS TO SUBMIT A CAR PAY OFF

Absolutely horrible company to do business with and horrible customer service. I have my car loan through Credit Union One. They falsely report your information to credit bureaus, and report the payments you make every 3 months. They changed my payment amount 3 times, not what I signed at the dealership. The person you talk to on the phone, well the next time you call that person doesn't exist!

I started a checking account yesterday there. Its a really nice place and everyone was super friendly. Overall very happy I picked this place. The only reason why I put 4 stars instead of 5 was because I thought it was kinda funny that there TVs and computers look like the first ever made. But oh well not a major issue.

Lack of communication, unexplainable loan errors, and Mal practice. Disappointed and do not recommend them for credit building at all.

I went to this location twice. Beautiful building by the way. The first time, the customer service was on point. The second time, the customer service was dry & semi rude. I appreciate that they have a diverse group of young ladies that work here at this location. I just wish the customer service was consistent.

I have had my auto loan here for years. I recently moved to the area, and when I needed to open a local account, this was my first choice. So far I have had great customer service.

This company started off great but the customer service has depleted and almost completely is non existent anymore It’s a shame that throughout the years the reputation of this credit union has plummeted— They do not communicate properly , are far behind with today’s technology, and do not call people back that have questions due to LACK OF COMMUNICATION. Shameful