Credit Union 1 - Eagle River Branch Business Blvd, Eagle River

Eagle River branch team are always friendly and super helpful! I just wish CU1 would open a branch in Palmer or Wasilla.

During my time with CU1 I have been charged for a loan that was fully paid, charged to setup autopay and charged full-term interest on a loan paid off early. If you do not closely monitor your finances CU1 will rip you off. If you do closely monitor your finances, surely you can find a better option. If you’re young and naive don’t make the same mistake I did! Being a member owned credit union does not mean that they are looking for their members.

Having been a member since this was the Teacher's Credit Union (many, many years ago), I have never had anything other than polite, pleasant, cheerful service. The Eagle River branch is especially easy to work with.

Created an account for my son, account process took almost 2 hours. Was not informed about the proof of residency for my son, who needed mail sent from our home address. We use a PO Box, as a main mail address, they closed the account after one mail attempt to the PO Box. The customer service people were not sure on their own account procedures, with another long wait at the bank. They need to fix the new account process, the new residency requirements are fine but they are not implementing it well, they should of sent a proof of location to the actual location, not the PO Box. CU1 fix your process, please.

Not too enthused. I have been a customer for over 20 years, and to be treated with such disdain by the main branch manager is absurd. I will be moving all my accounts, personal and business asap. I'm pretty sure other local banks/ credit unions are going to see a large uptick in new customers leaving CU1.

Piss poor customer service, open account came in twice with everything spent about 2 hours each time, told good to go. Get a letter in mail requesting info within 14 days or they close my account(after they took my money), walk in ask why never told about this before and dismissed by asst.man. nicci, call in a week later to get balance told on phone account password never set up so i cant get info cause i cant prove who i am, then told that my account was in threat to be closed cause the document requested(the one i hand walked in this location) then once called back the next day the asst man uploaded my document but never removed the alert to close my account so they had what they were asking for while threatening to close my account with MY money it. When i walk in this location for direct transactions, get the nasty petty looks from child-like adults looking for a problem. If you like to give people your money to treat you like garbage, this is the place.

Love this bank! The people are always friendly and go over the top to make things right.

Went in to get my account and routing numbers. Was told it would be 10-15 minutes. After waiting 3 hours with my 9 month old, my account is closed!! HORRIBLE customer service!!!

If you like waiting for 15 minutes to get your $$ while no one is in line, this is your place! Stay clear unless u like waiting!!!

The worst...act like you are a criminal when you cash a check took 10 minutes ..