Credit Strong Shoal Creek Blvd, Austin

Those are great results Charlie! Congratulations and thank you for sharing your success here!

Hi Christopher, we are sorry to hear you feel this way. The freeze on your account surrounding your payments is used to make sure that the payment fully processes before making another. This helps prevent you from making numerous payments and having them all returned and having seperate NSF fees incured. Your Auto Pay initiates the payment on your due date and like other bank processing times, may not fully clear from your bank account until 3-4 business days later. Credit Strong also offers a 14 day grace period to make your payment before a small late fee is incurred and 30 days to make the payment before it is reported late to the credit bureaus.

Hi Jay. We apologize for the experience you had with Credit Strong. We will look into this case to see how we can improve but we wanted to let you know that Credit Strong is a division of a 5 star rated bank, Austin Capital Bank, located in Austin TX. Because we are a bank, we are very transparent about how a Credit Strong account works and any fees and rates involved with the accounts. We pride ourselves in being a transparent, low cost way to build credit, while providing accessible, friendly customer service. The large tradeline amounts you outlined are not for everyone and we outline this on our website page for the MAGNUM products. They are for business owners who are looking to prime their personal credit for large business credit obligations down the line. We know we are providing business owners a unique and low cost way to increase their credit score and demonstrate repayment on large lines so they can secure lower-than-average rates in the future. Not many companies offer this opportunity to help small business owners. We are constantly reviewing customer feedback and will continue to use this to improve the experience of helping customers build strong credit as we grow.

Hi Mary, We are sorry to hear you feel this way. Credit Strong's credit builder accounts, like any other installment loans, have a fixed monthly payment throughout the life of the loan. At the beginning of the loan, a higher portion of your payments goes to pay interest. As you continue through the life of loan, a higher portion of your payments goes towards your principal balance. Any accrued daily interest that is not paid when you close your account is paid with the savings account and the remaining portion that was put towards principal becomes available to you.

Hi Roger, We are disappointed to hear you feel this way. Credit Strong offers secured installmentloans to help consumers build their credit. At the beginning of the loan, a higher portion of your payments goes to pay interest since the remaining balance is higher. As you continue through the life of loan, a higher portion of your payments goes towards your principal balance as your loan balance is paid down. Similar to every other type of loan, whether you close your account or finish through the loan term, the interest paid will not be returned since that goes to the financial institution.

Hi Monique, We are disappointed to hear you feel this way. Credit Strong's credit builder accounts, like any other installment loans, have a fixed monthly payment throughout the life of the loan. At the beginning of the loan, a higher portion of your payments goes to pay interest, since the remaining loan balance is higher. As you continue through the life of loan, a higher portion of your payments goes towards your principal loan balance. There are no fees when you close your account earlier. Since everyone's credit profile is unique we are not able to guarantee how your credit profile will be impacted.

Hi Paisley, We are disappointed to hear you feel this way. We offer secured installment loans and some of our term lengths are 10 years. You are able to cancel your account at any time with no fees or penalties. The account is reported as closed and paid off when closed early. The loan will remain on your credit report the same amount of time as any other loan account, which is typically 7 years.

Hi Commander Vlogs, We are disappointed to hear you feel this way. Credit Strong offers credit building installment loans, we do not offer personal loans. On our website we state that the funds are placed in a locked savings account upon the opening of the loan. If you make all your payments on time, you get the loan funds at the end. By giving you the money at the end, we can offer you a credit building loan no matter your credit history and without a hard inquiry on your credit. The interest charged covers the cost of our services for maintaining your account and reporting it to the three major credit bureaus. The administrative fee is non-refundable because it is used to cover the costs of opening the account. Even if the account is closed quickly after being opened we are not able to refund it. We hope you reconsider becoming a Credit Strong customer in the future if you are looking to build your credit over time. Thank you, The Credit Strong Team