Credit Human Northwest Loop, San Antonio

Wish I could give no stars, they truly deserve nothing. We have our home through them and every single month they call me and my husband saying there is something wrong with our payment. Between them forgetting to run the payment to it getting sent back. It is ridiculous. Please avoid using them at all cost! I hate that we are stuck with them. Go somewhere else. And they lie. They called me and told me my husband had been avoiding their calls for months. Which wasn’t true, I was with him when he called them several times! Don’t trust them with any of your loans.

Google shows Drive Up stays open until 7pm well it’s 6:17pm right now on Thursday 02/21/19 and they are closed. No Credit Human with a Drive Up stays open past 6pm. :-(

Slow and rude. Would not recommend, only reason I'm here is because of my car payment. Will refinance and go with a different bank asap. had only 2 cars in the multi lane drive thru and 2 tellers immediately told me what was wrong with the transaction slip, then took about 10mins to finally get processed.

Got to drive through 11:58 am was behind another car when I got up to the box they would not take my deposit they stated was after 12 .. not my fault it took 15 minutes for the other vehicle to finish up . I guess they're not much for customer service

This credit union is terrible. First they change their name to something stupid, then they turn around and change their lobby hours. I pretty much can't go in except on Saturday without missing work!

After being [what I thought] was a valued customer since 1984 i am sad to say i will be closing my account with Credit Human. Once San Antonio Federal Credit Union my family and I had all our accounts here and were always met with excellent service, answers to questions, and meet with the feeling of helpfulness from the staff that we mattered as people. Now that they've renamed themselves Credit Human know that they are not the same. They will treat you like a number, you are nothing but an account to them and the personable experience is gone. Despite other banks having other offers/incentives I always appreciated that personable experience set y'all apart from all the other banks. What a shame y'all just became like the rest.

I just dont like the fact they use equifax inorder to approve loans and use PayPal to pay a friend. I dont understand PayPal as its a bit frustrating. But at my new bank, I can send money in a breeze. Love it love it loooooovvvveee it. Never had problems being serviced in a timely matter, but i do my transactions thru the drive thru. Never been inside at this location. But i did close my checking and left one savings account open, due to a share certificate that wont mature until 9 years from now.

They changed their name from SACU to Credit Human. You'd think that would come with a whole new friendly attitude. I don't bank here, but my landlord does. I make my rent payment into his bank account. These people never greet me or acknowledge that they are working on my transaction. Suddenly the canister returns and you get a quick have a good day. You don't get a name or a chance to see the person on the screen. This bank is FAR from human. I'm glad they don't have my money.

BEWARE if choosing to bank here. I got charged around 200 in withdraw fees for just using my debit card normally. Withdraw fees includes transactions, purchases, transfers, and ATM withdraws. And get this you only are allowed 4 of these options a month! Then they will charge you $2.00 for each transaction you go over in monthly withdraw fees! I only used the ATM once in the 6 months when I joined this bank the charges we're not from that just so you understand. The fees came from using my card too much, which I find ridiculous! Would of been nice if I received some kind of email,text or app notification letting me know about these charges adding up but no not one. These charges will show up in your savings account statement with the name withdrawal Fee and I urge current members to look there if you feel your balance looks lower than what it should be. I also bank at ssfcu been there for over 15 yrs and have the same checking and savings debit card offered here and not once have I got these kind of charges. I don't think you should get penalized for using your debit card. You should be able to use it as much as you want without having to pay a fee and that's what ssfcu does so I'm sticking with them and closing this account asap! Hope this helps someone from making the same mistake I did by choosing this bank!

Your drive thru hours need to be extended to accommodate your customers that get off at 5PM or get better website, with today’s technology you seem way behind. Customer service inside the lobby needs improvement with staff being more efficient.